Service Center Support Associate

Welcome to the world of FedEx, where we are committed to delivering exceptional service and exceeding customer expectations. As a Service Center Support Associate, you will be an integral part of our team, providing vital support and assistance to our customers and colleagues. We are seeking individuals who are passionate about delivering top-notch service, possess strong problem-solving skills, and have excellent communication abilities. If you are ready to join a dynamic and fast-paced environment, we invite you to apply for this exciting opportunity.

• Greet customers and provide a welcoming and friendly environment
• Assist customers with their inquiries and provide accurate and timely information
• Process customer transactions and handle cash and credit card payments
• Maintain a clean and organized service center, including restocking supplies and cleaning work areas
• Communicate effectively with customers, colleagues, and management to ensure smooth operations and customer satisfaction
• Resolve customer complaints and escalate complex issues to the appropriate department or manager
• Collaborate with team members to ensure efficient and accurate processing of packages and shipments
• Keep up-to-date with company policies, procedures, and services to provide accurate information to customers
• Assist in training new employees on company processes and procedures
• Maintain confidentiality and adhere to security protocols when handling sensitive customer information
• Continuously strive to exceed customer expectations and provide exceptional service.

According to JobzMall, the average salary range for a Service Center Support Associate in Greensboro, NC, USA is between $30,000 and $40,000 per year. This salary range can vary based on factors such as experience, education, and specific job duties.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.