Disputes Intake Representative

Fifth Third Bank is looking for an enthusiastic and detail-oriented Disputes Intake Representative to join our team. The ideal candidate will have a customer service mindset and a passion for resolving customer disputes. In this role, you will be responsible for accurately entering dispute information, identifying potential discrepancies, and analyzing customer accounts to ensure accurate resolution.To be successful in this role, you must have a minimum of two years of related experience, excellent communication skills, and a strong ability to multi-task. If you're a customer service-focused professional who enjoys problem-solving and working with a team, we want to hear from you!

Responsibilities:

1. Accurately enter dispute information into the system.
2. Identify potential discrepancies in customer accounts.
3. Analyze customer accounts to ensure accurate resolution of disputes.
4. Provide excellent customer service throughout the dispute resolution process.
5. Respond to customer inquiries and provide updates on dispute resolution.
6. Maintain a working knowledge of bank policies and procedures related to dispute resolution.
7. Collaborate with other teams to ensure customer satisfaction.
8. Demonstrate a high level of professionalism.
9. Follow up with customers to ensure disputes are resolved in a timely manner.
10. Assess customer accounts to prevent disputes from escalating.

According to JobzMall, the average salary range for a Disputes Intake Representative in Cincinnati, OH, USA is $33,000 to $45,000 per year. The salary range will vary depending on the candidate's experience, qualifications, and the employer.

Fifth Third Bank is a bank headquartered in Cincinnati, Ohio, at Fifth Third Center. Its main businesses are Commercial Banking, Branch Banking, Consumer Lending and Wealth & Asset Management.