Business Support Specialist

Raleigh, NC, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Welcome to First Citizens Bank, where we are committed to providing exceptional service to all of our customers. As a Business Support Specialist, you will play a crucial role in ensuring the smooth operation of our business banking services. We are looking for a dedicated and detail-oriented individual who is passionate about helping businesses thrive. If you have a strong background in customer service, excellent communication skills, and a keen eye for problem-solving, we want you on our team. Join us and be a part of a dynamic and growing organization that values teamwork and personal development.

Provide exceptional customer service to all business banking customers.
Ensure the smooth operation of business banking services.
Assist with customer inquiries and resolve any issues or concerns in a timely manner.
Maintain accurate records of customer interactions and transactions.
Collaborate with other team members to develop and implement efficient processes and procedures.
Identify and troubleshoot any technical or operational issues that may arise.
Serve as a liaison between customers and other departments within the bank.
Continuously stay updated on bank policies, products, and services to accurately assist customers.
Proactively identify opportunities to improve customer experience and provide suggestions for improvement.
Actively participate in team meetings and contribute to a positive and collaborative work environment.
Maintain confidentiality and adhere to all bank regulations and compliance standards.
Stay informed on industry trends and changes in business banking practices.
Assist with training new team members and provide ongoing support and guidance.
Complete assigned tasks and projects accurately and within designated timelines.
Demonstrate a strong understanding of business banking products and services and effectively communicate this knowledge to customers.

Where is this job?

This job is located at Raleigh, NC, USA

Job Qualifications

Strong Communication Skills: A Business Support Specialist At First Citizens Bank Should Possess Excellent Written And Verbal Communication Skills To Effectively Communicate With Both Internal And External Stakeholders.
Proficient In Financial Management: The Ideal Candidate Should Have A Strong Understanding Of Financial Management Principles And Be Able To Analyze Financial Data To Support Decision Making.
Customer Service Oriented: First Citizens Bank Values Providing Exceptional Customer Service, And A Business Support Specialist Should Have A Customer-Centric Mindset To Ensure The Satisfaction Of Clients.
Attention To Detail: As A Business Support Specialist, Attention To Detail Is Crucial To Perform Tasks Accurately And Efficiently. This Includes Ensuring All Financial Documents Are Error-Free And Compliant With Company Policies And Procedures.
Organizational Skills: With A Busy And Fast-Paced Work Environment, A Business Support Specialist Must Have Excellent Organizational Skills To Prioritize Tasks, Manage Their Time Effectively, And Meet Deadlines. This Role May Require Multitasking And Handling Multiple Projects Simultaneously.

Required Skills

Data Entry
Communication
Time Management
Microsoft Office
Multitasking
Attention to detail
customer service
Teamwork
Organization
Problem-Solving
Prioritization
Analy

Soft Skills

Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Business Support Specialist in Raleigh, NC, USA is between $41,000 and $65,000 per year. However, this can vary depending on the specific company, industry, and level of experience of the individual. Some companies may offer higher salaries or additional benefits such as bonuses or stock options. Additionally, factors such as education level, certifications, and specialized skills may also impact salary potential.

Additional Information

First Citizens Bank is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedMarch 19th, 2024

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

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