Customer Contact Center Representative

Raleigh, NC, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

At First Citizens Bank, we are looking for a Customer Contact Center Representative with exceptional customer service skills and the ability to exceed customer expectations. As the public face of our organization, you must be passionate about providing an outstanding level of service to our customers. The ideal candidate will have a positive attitude and the desire to build relationships with our customers.To be successful in this role, you must have excellent communication, problem-solving, and multitasking skills. You must also be able to work independently while maintaining a high level of professionalism. Previous experience in a customer service role is preferred. A high school diploma or equivalent is required.

Where is this job?

This job is located at Raleigh, NC, USA

Job Qualifications

Excellent Communication Skills
Strong Customer Service Background
Ability To Multi-Task And Prioritize Tasks
Computer Proficiency In Microsoft Office And Crm Software
Ability To Work Independently And Follow Instructions
Understanding Of Banking Regulations And Procedures
Knowledge Of Bank Products And Services
Experience In A Contact Center Environment

Required Skills

Data Entry
Communication
Sales
Multitasking
Problem Solving
Organizational Skills
Conflict Resolution
customer service
Compliance
Listening
Empathy
Phone Etiquette
Upselling
Follow-Up
Banking Knowledge

Soft Skills

Communication
Decision Making
Leadership
Listening
Problem Solving
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability

Compensation

According to JobzMall, the average salary range for a Customer Contact Center Representative in Raleigh, NC, USA is $28,500 to $37,000 per year.

Additional Information

First Citizens Bank is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedApril 27th, 2023

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

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