Customer Contact Center Representative

Columbia, SC, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

At First Citizens Bank, we are looking for an experienced, enthusiastic Customer Contact Center Representative to join our team. You will be responsible for fielding customer inquiries, providing information and support, and helping our customers find the best banking solutions to meet their needs.To be successful in this role, you should have a strong customer service background and the ability to think quickly and respond to customer inquiries with accuracy, courtesy, and professionalism. You should also have excellent communication skills and be comfortable working in a fast-paced environment.If you have a passion for delivering exceptional customer service and are eager to join an innovative team, we’d love to hear from you.

Where is this job?

This job is located at Columbia, SC, USA

Job Qualifications

Excellent Communication Skills
Knowledge Of Bank Products And Services
Ability To Multi-Task
Ability To Work In A Fast-Paced Environment
Proficiency With Computer Systems And Software
Strong Problem Solving Skills
Empathy And Compassion
Bilingual (English/Spanish)

Required Skills

Communication
Negotiation
Conflict Resolution
Listening
Empathy
Detail-oriented
Patience
Problem-Solving
Adaptability
Multi-tasking
Organizational
Interpersonal
Time-Management
Customer-Service
Data-Entry

Soft Skills

Communication
Conflict Resolution
Leadership
Negotiation
Time management
Interpersonal Skills
Teamwork
Adaptability
Problem-Solving
Decision-making

Compensation

According to JobzMall, the average salary range for a Customer Contact Center Representative in Columbia, SC, USA is between $16.25 and $25.00 per hour. This range can vary depending on factors such as experience, qualifications, and the type of job being applied for.

Additional Information

First Citizens Bank is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedApril 27th, 2023

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

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