Client Support Specialist

At First Data-Fiserv, we strive to provide exceptional services and solutions to our clients around the globe. As a Client Support Specialist, you will play a crucial role in ensuring that our clients receive the highest level of support and assistance. We are looking for a dedicated and customer-oriented individual to join our team. If you are passionate about helping others, possess strong communication skills, and have a keen eye for detail, we want to hear from you. Join us and be a part of a dynamic and innovative company that values its employees and their contributions.

1. Provide exceptional customer service and support to clients globally.
2. Act as the first point of contact for client inquiries, issues, and concerns.
3. Resolve client issues and complaints promptly and effectively.
4. Communicate with clients in a professional and courteous manner.
5. Gather and document all necessary information from clients to assist with issue resolution.
6. Collaborate with other team members and departments to address and resolve complex client issues.
7. Stay updated on company products, services, and processes to provide accurate and timely information to clients.
8. Proactively identify potential issues and provide solutions to prevent future problems.
9. Maintain accurate and detailed records of client interactions and resolutions.
10. Participate in ongoing training and development to enhance knowledge and skills.
11. Adhere to company policies and procedures while assisting clients.
12. Contribute to a positive and collaborative team environment.
13. Continuously strive to exceed client expectations and provide a positive client experience.
14. Provide feedback and suggestions for process and service improvements.
15. Maintain confidentiality and handle sensitive information with integrity.

According to JobzMall, the average salary range for a Client Support Specialist in Liberty Lake, WA, USA is between $35,000 and $50,000 per year. However, this can vary depending on factors such as experience, education, and specific job responsibilities within the role.

First Data is the #1 merchant services acquirer providing payment processing solutions for small/large businesses and financial institutions. Now Fiserv!