Director of Client Experience, Prepaid
Welcome to First Data-Fiserv, a leader in the financial technology industry. We are seeking a highly motivated and experienced Director of Client Experience for our Prepaid division. In this role, you will lead and manage a team responsible for delivering exceptional customer service and support to our prepaid clients. Our ideal candidate has a strong background in prepaid products and services, along with a passion for providing exceptional client experience. If you are a dynamic leader with a customer-centric mindset, we encourage you to apply for this exciting opportunity.
- Develop and implement strategies to enhance the overall client experience for the Prepaid division, in line with the company's goals and objectives.
- Lead and manage a team of customer service representatives, providing guidance, support, and training to ensure they deliver exceptional service to our prepaid clients.
- Identify and analyze customer needs and expectations, and work with various departments to develop and implement solutions to meet those needs.
- Monitor and evaluate key performance indicators related to client experience, and make necessary adjustments to improve overall satisfaction and retention.
- Collaborate with cross-functional teams to streamline processes and improve efficiency in delivering services to prepaid clients.
- Stay updated on industry trends and best practices, and proactively make recommendations for improvement to leadership.
- Develop and maintain strong relationships with prepaid clients, acting as a primary point of contact for any issues or concerns.
- Lead the development and implementation of customer service policies and procedures, ensuring they align with company standards and regulatory requirements.
- Oversee the resolution of escalated customer issues, ensuring timely and effective solutions.
- Work closely with sales and marketing teams to identify opportunities for growth and retention within the prepaid division.
- Manage and report on departmental budget and expenses.
- Foster a positive and collaborative work environment within the team, promoting a customer-centric culture.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Participate in industry events and conferences to represent the company and stay informed on industry developments.
- Provide regular updates and reports to senior management on the overall client experience and any areas for improvement.
Extensive Experience In Client Management: A Director Of Client Experience, Prepaid Should Have A Minimum Of 8-10 Years Of Experience In Client Management, Preferably In The Prepaid Industry. This Experience Should Include Managing A Team And Dealing With High-Level Clients.
Strong Knowledge Of Prepaid Industry: A Thorough Understanding Of The Prepaid Industry, Including Regulations, Trends, And Industry Best Practices, Is Essential For This Role. The Candidate Should Possess A Deep Understanding Of The Prepaid Market And Its Potential For Growth.
Excellent Communication Skills: The Director Of Client Experience, Prepaid Will Be Responsible For Managing Relationships With High-Level Clients And Internal Stakeholders. Therefore, Excellent Communication Skills, Both Verbal And Written, Are A Must For This Role.
Strategic Thinking: The Ideal Candidate Should Have A Strong Strategic Mindset And Be Able To Identify Opportunities For Growth And Improvement In The Prepaid Client Experience. They Should Be Able To Develop And Implement Strategies That Align With The Company's Overall Goals And Objectives.
Leadership And Team Management: As A Leader In The Organization, The Director Of Client Experience, Prepaid Should Have Proven Experience In Managing And Developing A Team. They Should Be Able To Lead By Example And Foster A Positive And Collaborative Work Culture.
Strategic Planning
Communication Skills
Project Management
Data Analysis
Account Management
Contract Negotiation
Team Leadership
Collaboration
customer satisfaction
Client Relations
Problem-Solving
Prepaid Products
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Problem Solving
Time management
Teamwork
Positive Attitude
Active Listening
Adaptability
According to JobzMall, the average salary range for a Director of Client Experience, Prepaid in California, USA is between $120,000 and $160,000 per year. However, this can vary depending on factors such as the location, industry, company size, and experience of the individual. Some companies may also offer additional benefits and bonuses, which can impact the overall salary range.
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