Fraud & Dispute Associate

Are you passionate about preventing financial fraud and resolving disputes? Do you thrive in a fast-paced environment where no two days are the same? Then join our team at First Data-Fiserv as a Fraud & Dispute Associate! In this role, you will play a crucial role in protecting our clients and their customers from fraudulent activities while also providing exceptional customer service. We are looking for individuals who possess strong analytical skills, attention to detail, and the ability to communicate effectively. If you are ready to make a difference in the world of financial services, then we want to hear from you!

1. Monitor and investigate suspicious financial activities to prevent fraud and protect clients and their customers.
2. Resolve disputes related to financial transactions, ensuring a fair and timely resolution for all parties involved.
3. Analyze data and trends to identify potential fraudulent patterns and develop strategies to mitigate risk.
4. Communicate effectively with clients, customers, and internal teams to gather necessary information and provide updates on fraud prevention and dispute resolution efforts.
5. Follow established protocols and procedures to handle fraud and dispute cases in a timely and efficient manner.
6. Stay up-to-date on industry regulations and best practices to ensure compliance and effectiveness in fraud prevention and dispute resolution processes.
7. Collaborate with cross-functional teams, including legal, compliance, and technology, to implement and enhance fraud prevention strategies.
8. Provide exceptional customer service by addressing inquiries and concerns related to fraud and disputes in a professional and empathetic manner.
9. Maintain accurate and thorough documentation of all fraud and dispute cases, including tracking and reporting on key metrics and outcomes.
10. Continuously evaluate and improve fraud prevention and dispute resolution processes to enhance efficiency and effectiveness.

According to JobzMall, the average salary range for a Fraud & Dispute Associate in Omaha, NE, USA is between $38,000 and $45,000 per year. This may vary depending on factors such as experience, skills, and company size. Additionally, bonuses and benefits may also be included in the compensation package for this role.

First Data is the #1 merchant services acquirer providing payment processing solutions for small/large businesses and financial institutions. Now Fiserv!