Gerente de Servicios al Cliente

Are you a dynamic and customer-focused individual looking for a new opportunity to lead and drive excellence in service delivery? First Data-Fiserv is seeking a highly motivated Gerente de Servicios al Cliente to join our team and oversee our customer service operations. As a leader in the financial technology industry, we are committed to providing our clients with exceptional service and support. In this role, you will have the opportunity to use your strong leadership skills and customer service experience to ensure our clients receive the highest level of satisfaction. If you have a passion for delivering exceptional customer experiences and possess the qualifications we are looking for, we want to hear from you.

1. Oversee and manage all aspects of the customer service operations for First Data-Fiserv.
2. Develop and implement strategies to improve service delivery and enhance customer satisfaction.
3. Lead and motivate a team of customer service representatives to achieve goals and exceed expectations.
4. Train and coach team members on best practices for providing exceptional customer service.
5. Monitor and analyze customer service metrics to identify areas for improvement and implement corrective actions.
6. Collaborate with other departments to ensure a seamless and efficient customer service experience.
7. Develop and maintain strong relationships with clients to understand their needs and address any concerns or issues.
8. Stay up-to-date on industry trends and developments to continuously improve and innovate our customer service approach.
9. Develop and maintain standard operating procedures to ensure consistency and efficiency in service delivery.
10. Identify opportunities for growth and expansion within the customer service department.
11. Manage and allocate resources effectively to meet service level agreements and customer expectations.
12. Conduct performance reviews and provide feedback and coaching to team members to foster their professional growth.
13. Ensure compliance with company policies and procedures, as well as industry regulations.
14. Act as a role model for customer service excellence and promote a positive and collaborative work culture.
15. Represent the company in a professional and positive manner at all times.

According to JobzMall, the average salary range for a Gerente de Servicios al Cliente in Mexico City, CDMX, Mexico is between MXN $20,000 to MXN $50,000 per month. This may vary depending on the specific industry, company size, and level of experience of the individual. Some companies may also offer additional benefits such as bonuses, commissions, and health insurance.

First Data is the #1 merchant services acquirer providing payment processing solutions for small/large businesses and financial institutions. Now Fiserv!