
Teller Supervisor
Responsible for supervising a teller staff to deliver a positive client experience while maintaining the branch operational integrity. Assist in the recruitment and selection process of new Teller staff. Coach, train, direct and provide feedback to Teller staff. Complete and deliver formal performance scorecards and reviews. Recommend or initiate disciplinary action as necessary. Serve as a resource to all branch personnel when handling difficult client inquiries, situations or transactions. Utilize all available sources to resolve problems. Make recommendations to management which may enhance efficiency and profitability within the branch. Ensure effective Lobby Management to optimize the client experience, promote branch efficiency, and fulfill on sales objectives. Ensure effective and timely scheduling of all branch colleagues to fulfill the client experience and support sales initiatives. Provide guidance to Tellers on development, achievement of branch/individual sales/referral goals and expectations in their role.
Minimum 12 months combined work experience a Teller or Sales Associate and/or supervisor experience in a retail or customer service environment
6 months as a supervisor in a retail, customer service or financial institution preferred
Ability to provide work direction and motivate others
Proven track record of meeting or exceeding sales/referral goals
MS Word
MS Outlook
Metrics driven
Record Keeping Skills
Cash Handling/Balancing
Customer Service / Sales skills
MS Excel skills
Excellent Time Management
Verbal communication
written communication
Adaptability
Problem-solving and resourcefulness
Detail Oriented and Organized
According to JobzMall, the average salary range for a Teller Supervisor in 725 Waukegan Rd, Deerfield, IL 60015, USA is between $34,123 and $56,832. This range depends on experience, qualifications, and the specific company.
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First Midwest (NASDAQ: FMBI) is a relationship-focused financial institution and one of the largest independent publicly traded bank holding companies based on assets headquartered in Chicago. In 2022 Old National Bank completed its acquisition of First Midwest Bank.

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