Service Desk Support Analyst
Provide front line technical support to the Bank by responding to incidents and requests reported by users through multiple channels; voice, email, IM, social media, etc. Provide superior, high-touch service by engaging mature interpersonal, communication and telephone handling skills. Provide highest levels of availability within the system during scheduled working hours. Remains informed of job-related issues through networking, training programs, seminars and trade publications. Attend weekly team meetings and scheduled group- and firm-wide meetings. Support the team; be highly collaborative. Seek and share knowledge among colleagues throughout the End User Services team. Leverage Level 2 and Level 3 teammates for troubleshooting and procedural support.
Experience successfully delivering technical support via telephone in a high-call volume environment is strongly desired.
Ability to adapt to ongoing changes and the adoption of new technologies in a rapidly evolving IT environment.
ITIL Certification or similar, a plus
Troubleshooting
Data Analysis
Time Management
Active Directory and Exchange
Win7/Win10 operating systems
Multitasking
Process Improvement
Selfdirected
Verbal communication
Detail Oriented
written communication
According to JobzMall, the average salary range for a Service Desk Support Analyst in 101 Pine St, San Francisco, CA 94111, USA is between $44,000 and $76,000 per year. The salary range can vary depending on experience, qualifications, and other factors.
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First Republic Bank is an American bank and wealth management company offering personal banking, business banking, trust and wealth management services, catering to low-risk, high net-worth clientele.
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