Are you a natural leader with a passion for providing exceptional customer service? Do you thrive in a fast-paced and dynamic environment? Then we have the perfect opportunity for you! Food Lion is seeking a highly motivated Customer Service Leader to join our team and oversee the daily operations of our customer service department. As the face of our company, you will play a crucial role in ensuring that our customers have a positive and memorable shopping experience. We are looking for someone who is dedicated, personable, and has a strong understanding of customer service principles. If this sounds like you, we encourage you to apply for this exciting opportunity today!
- Oversee the daily operations of the customer service department and ensure that all tasks and responsibilities are carried out efficiently and effectively.
- Provide exceptional customer service to all Food Lion customers and ensure that their needs and concerns are addressed in a timely and satisfactory manner.
- Serve as a role model and mentor to customer service team members, fostering a positive and supportive work environment.
- Train and develop team members on customer service principles and protocols, ensuring that they have the necessary skills and knowledge to excel in their roles.
- Monitor and analyze customer service metrics, identifying areas for improvement and implementing strategies to enhance the overall customer experience.
- Handle escalated customer complaints and issues, working to find a resolution that satisfies the customer while maintaining the company's policies and procedures.
- Collaborate with other departments, such as store management and merchandising, to ensure a seamless and positive customer experience throughout the store.
- Stay up-to-date on industry trends and best practices in customer service, and make recommendations for improvement to senior management.
- Maintain a professional and friendly demeanor at all times, representing Food Lion and its values to customers and team members.
- Adhere to all company policies and procedures, including safety and security protocols, to maintain a safe and welcoming environment for both customers and employees.
Extensive Knowledge Of Customer Service Practices: A Customer Service Leader At Food Lion Should Possess A Thorough Understanding Of Customer Service Principles And Best Practices. This Includes The Ability To Handle Customer Inquiries, Complaints, And Provide Effective Solutions.
Excellent Communication And Interpersonal Skills: As A Customer Service Leader, The Ability To Communicate Clearly And Effectively With Customers, As Well As Team Members, Is Crucial. This Includes Active Listening, Empathy, And The Ability To Build Rapport With Customers.
Strong Leadership And Team Management Abilities: The Ideal Candidate Should Have Experience In Leading And Managing A Team In A Fast-Paced Environment. This Includes The Ability To Motivate And Train Team Members, Delegate Tasks, And Ensure A Positive Work Environment.
Problem-Solving And Critical Thinking Skills: Customer Service Leaders At Food Lion Should Possess Strong Problem-Solving Skills To Effectively Handle Challenging Situations. This Includes The Ability To Think Critically, Analyze Information, And Make Sound Decisions To Resolve Issues.
Knowledge Of Food Lion Products And Services: A Strong Understanding Of Food Lion's Products, Services, And Policies Is Necessary To Provide Exceptional Customer Service. This Includes Knowledge Of Product Availability, Pricing, Promotions, And Company Policies.
Communication
Time Management
Coaching
Quality
Team Management
Problem Solving
Organizational Skills
Conflict Resolution
Training and Development
customer satisfaction
Adaptability
Sales Strategy
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Service Leader in Portsmouth, VA, USA is $38,000 to $45,000 per year. This range may vary depending on the specific job responsibilities, experience level, and company size. Some companies may also offer additional benefits and bonuses to their customer service leaders.
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Food Lion is an American grocery store chain headquartered in Salisbury, North Carolina, that operates over 1000 supermarkets in 10 states of the Mid-Atlantic and Southeastern United States, employing over 63,000 people. It was founded in 1957 as Food Town, a single grocery store in Salisbury.
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