Manager - Customer Service

Welcome to Food Lion, where we are dedicated to providing exceptional customer service to our valued customers. As a Manager of Customer Service, you will lead a team of talented associates in delivering a positive and memorable shopping experience. We are seeking a driven and passionate individual who will uphold our company values and ensure that our customers are always our top priority. If you have a strong background in customer service management and a desire to make a positive impact in a dynamic and fast-paced environment, we would love to hear from you.

1. Oversee and manage a team of customer service associates to ensure they are providing exceptional service to all customers at all times.
2. Develop and implement strategies to continuously improve the customer service experience and increase customer satisfaction.
3. Train and mentor associates on company policies, procedures, and customer service best practices.
4. Monitor and analyze customer feedback and implement necessary changes to address any areas of improvement.
5. Handle and resolve any escalated customer service issues in a timely and professional manner.
6. Create and maintain a positive and welcoming environment for both customers and associates.
7. Ensure that all customer service areas, including the front end and customer service desk, are well-maintained and fully stocked.
8. Develop and implement customer service standards and guidelines to ensure consistency and quality across all areas of the store.
9. Work closely with other store managers to ensure a seamless and positive shopping experience for customers.
10. Stay up-to-date on industry trends and best practices in customer service management and incorporate them into store operations.
11. Foster a culture of teamwork, collaboration, and exceptional service among all associates.
12. Conduct regular performance evaluations and provide ongoing feedback and coaching to associates.
13. Create and maintain schedules for customer service associates to ensure adequate coverage during peak hours.
14. Maintain and track customer service metrics and report on them to upper management.
15. Uphold company values and ensure that all associates are adhering to them in their interactions with customers.

According to JobzMall, the average salary range for a Manager - Customer Service in Memphis, TN, USA is between $40,000 and $65,000 per year. This range can vary depending on factors such as the industry, company size, and level of experience. However, the average salary for this position is typically around $50,000 per year.

Food Lion is an American grocery store chain headquartered in Salisbury, North Carolina, that operates over 1000 supermarkets in 10 states of the Mid-Atlantic and Southeastern United States, employing over 63,000 people. It was founded in 1957 as Food Town, a single grocery store in Salisbury.