Forever 21

Salesforce Administrator

Forever 21

3880 N Mission Rd, Los Angeles, CA 90031, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Administrate Salesforce Service Cloud platform, including but not limited to managing user setup, profiles, and roles; and customizing objects, fields, formulas, record types, page layouts. Work with existing administrators and teams to further integrate the platform with external resources. Create ad hoc reports; upkeep existing reports and dashboards. Provide real-time support to teams reporting issues with Salesforce or other system integrations. Work with 3rd parties to lodge tickets and request support or change requests. Provide guidance and training to Customer Experience team leaders on Service Cloud as part of ongoing development. Routinely provide recommendations for improving processes and simplifying workflows to meet business goals and expectations. Other, external tasks that might related to Salesforce.

Where is this job?
This job is located at 3880 N Mission Rd, Los Angeles, CA 90031, USA
Job Qualifications
  • Must have minimum 3 years Salesforce administration experience with certification, or 5 years without certification

  • Salesforce.com Administrator (ADM201) required; Advanced Administrator (ADM211) preferred

  • Experience working on projects highly preferred

  • Must be a self-starter, able to multi-task, and prioritize work in a fast-paced environment

Required Skills
  • MS PowerPoint

  • Time Management Skills

  • MS Excel skills

  • Good reasoning skills

Soft Skills
  • Process Improvement

  • Verbal communication

  • written communication

  • Results-Driven

  • Attention to detail and accuracy

Compensation

According to JobzMall, the average salary range for a Salesforce Administrator in 3880 N Mission Rd, Los Angeles, CA 90031, USA is between $76,000 and $103,000 per year.

Additional Information
Forever 21 is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 2nd, 2021
Apply BeforeMay 22nd, 2025
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About Forever 21

Forever 21 is an American-only fast fashion retailer headquartered in Los Angeles, California. Forever 21 began as the store called Fashion 21 in Los Angeles, in 1984, and has grown into the clothing lines Forever 21, XXI Forever, Love 21 and Heritage with over 700 stores in the Americas, Asia, the Middle East and the UK. Forever 21 is also known for its trendy offerings and low pricing. The company sells accessories, beauty products, home goods and clothing for women, men and children.

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