Desktop Support Associate

Are you a tech-savvy problem solver looking for an exciting new opportunity? Look no further! Freddie Mac is seeking a highly motivated Desktop Support Associate to join our dynamic team. As a Desktop Support Associate, you will play a crucial role in providing technical support and troubleshooting for our employees' desktops, laptops, and mobile devices. If you have a passion for technology and a knack for customer service, read on to see if you have what it takes to join our team.

1. Provide technical support and troubleshooting for desktops, laptops, and mobile devices used by employees.
2. Respond to and resolve technical issues in a timely and efficient manner.
3. Install and maintain hardware and software components on employee devices.
4. Monitor and maintain inventory of desktops, laptops, and mobile devices.
5. Collaborate with other IT team members to diagnose and resolve complex technical problems.
6. Train and educate employees on proper use of devices and technology tools.
7. Perform routine maintenance and updates on devices to ensure optimal performance.
8. Communicate with vendors and external support teams when necessary.
9. Document and track all technical issues and resolutions.
10. Keep up-to-date with the latest technology trends and updates.
11. Provide exceptional customer service and support to employees.
12. Troubleshoot network connectivity issues.
13. Ensure all devices are compliant with company security protocols.
14. Maintain knowledge of company policies and procedures.
15. Participate in team meetings and provide suggestions for process improvements.

According to JobzMall, the average salary range for a Desktop Support Associate in McLean, VA, USA is $50,000 - $65,000 per year. However, this can vary depending on factors such as the individual's experience, skills, and the specific company they are working for. Some companies may offer higher salaries or additional benefits for this position.

Federal Home Loan Mortgage Corp. provides liquidity, stability and affordability to the U.S. housing market primarily by providing credit guarantee for residential mortgages originated by mortgage lenders and investing in mortgage loans and mortgage-related securities.