Help Desk Attendant

As a Help Desk Attendant with Frost, you will be responsible for providing initial response and support to information technology users who contact the Help Desk regarding incidents and new service requests. Responsibilities will include dispatching, alerting, or escalating issues to technical staff or vendors to provide support to users whose problems cannot be resolved over the telephone; providing administrative support for the management of miscellaneous automation projects, as required; and assigning new service requests to the proper information technology department. The candidate will provide help and solutions, where possible, to individuals calling the Help Desk with automations and telecommunication problems.

According to JobzMall, the average salary range for a Help Desk Attendant in 111 W Houston St, San Antonio, TX 78205, USA is between $32,000 and $41,000. This range is based on the current salaries of Help Desk Attendants in the area and can vary depending on the experience and skill level of the individual.

Frost Bank is a Texas-chartered bank based in San Antonio with 134 branches and 1,300 automated teller machines, all in Texas. It is the primary subsidiary of Cullen/Frost Bankers, Inc., a bank holding company. It is on the list of largest banks in the United States.