Switchboard Operator II

Welcome to General Dynamics, where we are dedicated to providing innovative technology solutions to our clients. We are currently seeking a highly skilled and experienced Switchboard Operator II to join our team. As a Switchboard Operator II, you will play a crucial role in efficiently managing incoming calls and directing them to the appropriate department or individual. Our ideal candidate is a customer-oriented professional with excellent communication skills and a strong attention to detail. If you are looking for a challenging and rewarding opportunity with a leading technology company, we encourage you to apply for this position.

1. Operate the switchboard efficiently to manage incoming calls and direct them to the appropriate department or individual.
2. Greet and welcome all callers in a professional, friendly and courteous manner.
3. Maintain accurate and up-to-date records of all incoming and outgoing calls.
4. Handle multiple phone lines and transfer calls as necessary.
5. Ensure all voicemails are checked and responded to in a timely manner.
6. Assist callers with general inquiries and provide information about the company.
7. Handle confidential and sensitive information with discretion and maintain confidentiality.
8. Monitor and respond to emails and other forms of communication in a timely manner.
9. Maintain a neat and organized work area and keep equipment in good working condition.
10. Collaborate with other departments to ensure smooth and efficient call flow.
11. Maintain knowledge of company policies, procedures, and personnel to effectively direct calls.
12. Provide exceptional customer service to both internal and external clients.
13. Identify and escalate urgent or complex calls to the appropriate personnel.
14. Stay updated on new technology and procedures related to switchboard operations.
15. Adhere to all company guidelines and regulations.
16. Perform other duties and responsibilities as assigned by the supervisor.

According to JobzMall, the average salary range for a Switchboard Operator II in Shaw AFB, SC 29152, USA is between $31,000 and $45,000 per year. This may vary depending on the specific company, level of experience, and other factors.

General Dynamics Corporation is an American aerospace and defense corporation. As of 2019, it was the fifth-largest defense contractor in the United States, and the sixth-largest in the world, by sales.