Genworth Financial

Scheduling Analyst

Genworth Financial
3100 Albert Lankford Dr, Lynchburg, VA 24501, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Collaborate with Leadership to balance off phone needs with meeting Service Level through creative planning/scheduling. Collaborate with various other departments to make sure company requirements are met and Service Level is minimally impacted. (Training, meetings, IT upgrades, etc). Supports annual time-off bidding process (TOSS). Prepare and provide management with available associate work schedules through analysis of proper time frames and service level requirements. Track schedule adherence and make recommendations for improving adherence. Analyze intraday call trends and recommend appropriate staffing/scheduling adjustments. Plan and schedule all off-phone events.

Where is this job?
This job is located at 3100 Albert Lankford Dr, Lynchburg, VA 24501, USA
Job Qualifications

  • Minimum of two years of call center experience

  • Prior experience with scheduling / forecasting

  • Work independently while managing multiple priorities

Required Skills

  • statistical analysis

  • Scheduling

  • Analytical skills

  • MS Excel

  • MS PowerPoint

  • Forecasting skills

  • Aspect

  • Verint

Soft Skills

  • Communication

  • Multitasking

  • Problem Solving

  • Process Improvement

  • Organizational skills

Compensation

According to JobzMall, the average salary range for a Scheduling Analyst in 3100 Albert Lankford Dr, Lynchburg, VA 24501, USA is between $36,000 and $50,000. The salary range can vary based on a variety of factors, such as the size of the company, the type of business, the level of experience of the analyst, the geographic location of the job, and the industry.

Additional Information
Genworth Financial is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedAugust 27th, 2020
Apply BeforeMay 22nd, 2025
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About Genworth Financial

Genworth is dedicated to helping you secure your financial life through long term care insurance, life insurance, annuity retirement solutions and more.

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