Call Center Representative

Provide administrative and problem-solving support for both internal and external customers, in an accurate and timely manner in order to resolve customer problems. Direct calls (compliments, complaints, comments, problems and matters brought to attention by way of comment cards) to appropriate departments. Respond to customer issues politely and concisely according to department standards by phone, e-mail, fax, and US Mail. Provide exceptional customer service by speaking with empathy and concern. Clearly and politely communicate with customers. Speak with irate customers and be able to deescalate situations. Speak with customers in a calm, enthusiastic and friendly tone of voice. Understand customers’ needs by asking questions, directing the conversation, focusing on the solution and closing the conversation appropriately. Prepare mail-merge form letters in response to customer requests.

According to JobzMall, the average salary range for a Call Center Representative in Cochran Ave, Cleveland, OH 44110, USA is between $29,600 and $44,400 per year. This figure is based on salaries submitted anonymously to JobzMall by Call Center Representative employees in the area.

Giant Eagle is an American supermarket chain with stores in Pennsylvania, Ohio, West Virginia, Indiana, and Maryland.