Technical Support & Sales Representative
Welcome to GoDaddy, a leading technology company that helps small businesses succeed online. We are looking for a highly motivated and customer-oriented Technical Support & Sales Representative to join our dynamic team. As a Technical Support & Sales Representative, you will play a crucial role in providing exceptional technical support and sales assistance to our customers. We are seeking individuals who are passionate about technology, possess excellent communication skills, and have a strong desire to help customers achieve their online goals. If you are looking for a challenging and rewarding career in the tech industry, then this could be the perfect opportunity for you.
- Provide exceptional technical support to customers through various channels such as phone, email, and live chat.
- Assist customers with sales inquiries and offer appropriate solutions to meet their online business needs.
- Utilize product knowledge and technical expertise to troubleshoot and resolve customer issues in a timely and efficient manner.
- Act as a brand ambassador for GoDaddy by delivering a positive and professional customer experience.
- Proactively identify and escalate complex technical issues to appropriate teams for resolution.
- Continuously update and expand knowledge of GoDaddy products, services, and industry trends to provide accurate and helpful information to customers.
- Meet and exceed sales targets by actively promoting and upselling GoDaddy products and services.
- Collaborate with team members and other departments to improve customer experience and drive customer satisfaction.
- Document and maintain accurate records of customer interactions and resolutions.
- Stay current with company policies, procedures, and guidelines to ensure compliance.
- Participate in ongoing training and professional development opportunities.
- Display a strong commitment to providing excellent customer service and maintaining customer relationships.
Strong Technical Knowledge: The Ideal Candidate Should Possess A High Level Of Technical Proficiency And Have A Strong Understanding Of Web Hosting, Domains, And Other Related Products And Services Offered By Godaddy.
Excellent Communication Skills: As A Technical Support And Sales Representative, The Candidate Will Be Responsible For Effectively Communicating With Customers And Providing Solutions To Their Technical Issues. Therefore, Excellent Verbal And Written Communication Skills Are A Must.
Sales Experience: The Candidate Should Have Prior Experience In Sales, Preferably In A Technical Support Role. They Should Be Able To Identify And Understand Customer Needs And Offer Suitable Products And Services To Meet Those Needs.
Customer Service Orientation: Godaddy Places A High Value On Customer Satisfaction, And The Ideal Candidate Should Have A Customer-Centric Approach. They Should Be Able To Handle Customer Inquiries And Complaints With Patience, Empathy, And Professionalism.
Multitasking Abilities: Technical Support And Sales Representatives At Godaddy Are Expected To Handle Multiple Tasks Simultaneously, Such As Resolving Technical Issues While Also Promoting And Selling Products. The Candidate Should Have Excellent Multitasking Abilities To Effectively Manage Their Workload.
Troubleshooting
Communication
Sales
Time Management
Product knowledge
Multitasking
Conflict Resolution
customer service
Organization
Problem-Solving
Adaptability
Technical Knowledge
Communication
Conflict Resolution
Leadership
Interpersonal Skills
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
Time-Management
According to JobzMall, the average salary range for a Technical Support & Sales Representative is $30,000 to $50,000 per year. However, this can vary depending on factors such as location, company, and experience level. Some Technical Support & Sales Representatives may earn higher salaries, up to $60,000 or more, if they have specialized skills or work for a larger, high-paying company. Overall, the salary for this role tends to be on the lower end compared
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GoDaddy Inc. is an American publicly traded Internet domain registrar and web hosting company, headquartered in Scottsdale, Arizona, and incorporated in Delaware.
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