External Communications Manager

At Great Clips, we are looking for an External Communications Manager who will be responsible for engaging and building relationships with external stakeholders, including customers, media, employees, and partners. Our ideal candidate will have a passion for connecting with people, a deep understanding of the media industry, and an ability to communicate with various audiences.The successful candidate will have a Bachelor's degree in communications, public relations, marketing, or a related field, plus at least five years of experience in external communications, public relations, or a related role.We want a confident and creative individual who can think strategically, stay organized, and develop effective and impactful external communication plans. The External Communications Manager must have exceptional writing, editing, and interpersonal skills, and be comfortable working in a fast-paced, dynamic environment.We are eager to find someone who is both passionate and knowledgeable about Great Clips’ mission and values, and who is committed to providing outstanding customer service. If you are looking for an opportunity to make a difference and be part of a team that is determined to deliver on our mission, then we want to hear from you!

Responsibilities:

1. Develop and implement effective external communication plans that engage and build relationships with external stakeholders, including customers, media, employees, and partners.
2. Manage all external communications initiatives, including press releases, media outreach, customer communications, and social media campaigns.
3. Write, edit, and proofread all content for external communications, ensuring accuracy and consistency of messaging.
4. Monitor and analyze media coverage to assess impact and effectiveness of communication campaigns.
5. Maintain a strong understanding of Great Clips’ mission and values and ensure that all external communications reflect these values.
6. Stay up-to-date on industry trends and news, and develop innovative strategies to reach target audiences.
7. Provide customer service support to external stakeholders, ensuring their needs are met in a timely and professional manner.
8. Collaborate with internal teams, such as Marketing, Sales, and Customer Service, to ensure alignment of messaging and objectives.
9. Build and manage relationships with key external stakeholders, including media contacts, customers, and partners.
10. Prepare reports and presentations to present to senior leadership.

According to JobzMall, the average salary range for a External Communications Manager in Minneapolis, MN, USA is $61,726 - $113,145.

Great Clips is a hair salon franchise with over 4,100 locations across the United States and Canada.