Lead Concierge

Welcome to Greystar Real Estate Partners, where we value exceptional customer service and strive to provide the best living experience for our residents. We are currently seeking a passionate and highly motivated individual to join our team as a Lead Concierge. As the first point of contact for our residents and guests, the Lead Concierge is responsible for creating a welcoming and inviting atmosphere while ensuring all needs and requests are met. We are looking for someone with exceptional communication and organizational skills, who thrives in a fast-paced and dynamic environment. If you have a passion for providing top-notch customer service and want to be a part of a leading real estate company, we encourage you to apply for this exciting opportunity.

1. Greet and welcome residents and guests in a warm and friendly manner.
2. Serve as the first point of contact for all resident inquiries and requests.
3. Ensure an exceptional living experience for all residents by consistently providing outstanding customer service.
4. Maintain a professional and inviting atmosphere in the lobby and common areas.
5. Handle resident complaints and concerns with efficiency and empathy.
6. Coordinate and assist with move-ins, move-outs, and resident events.
7. Manage and maintain resident records and information.
8. Train and supervise other concierge staff members.
9. Collaborate with property management to address any resident issues or concerns.
10. Keep up-to-date on all property amenities, services, and local area attractions to provide accurate information to residents and guests.
11. Communicate effectively with residents, guests, and other staff members through various channels, including in-person, phone, and email.
12. Manage and maintain the concierge desk, ensuring it is clean, organized, and stocked with necessary supplies.
13. Assist with scheduling appointments and making reservations for residents.
14. Adhere to all safety and security protocols and report any issues or concerns to management.
15. Continuously strive to improve the resident experience and suggest ways to enhance services and amenities.
16. Perform other duties as assigned by management.

According to JobzMall, the average salary range for a Lead Concierge in Houston, TX, USA is between $33,000 and $45,000 per year. However, this can vary depending on the specific job responsibilities, experience level, and the company's size and industry. Additionally, factors such as bonuses, benefits, and location can also impact the salary range.

Greystar provides world-class service in the multifamily real estate business. Our innovative business model integrates the management, development and investment disciplines of the multifamily industry on international, regional and local levels.