Lead Concierge

Are you a natural people person with a knack for providing exceptional customer service? Do you have a passion for creating memorable experiences and going above and beyond for others? Greystar Real Estate Partners is seeking a Lead Concierge to join our team and become the face of our luxury residential community. We are looking for a dynamic and personable individual who can lead our concierge team in providing top-notch service to our residents and guests. If you have a strong background in hospitality and a drive to exceed expectations, we want to hear from you!

1. Provide exceptional customer service to residents and guests by greeting them with a friendly and welcoming attitude.
2. Serve as the primary point of contact for all resident and guest inquiries, requests, and concerns.
3. Train and lead a team of concierge staff to ensure high-quality service delivery.
4. Maintain a professional and polished appearance at all times, representing the luxury brand of the residential community.
5. Develop and maintain relationships with local businesses and vendors to provide residents with the best possible amenities and services.
6. Stay updated on community events and activities to provide recommendations and assist with planning and coordination.
7. Assist with resident move-ins and move-outs, ensuring a smooth and seamless process.
8. Handle and resolve any resident complaints or issues in a timely and effective manner.
9. Maintain accurate records and documentation of resident and guest interactions and requests.
10. Collaborate with other departments within the community to ensure a cohesive and positive resident experience.
11. Uphold and enforce community policies and procedures to ensure the safety and satisfaction of residents and guests.
12. Continuously seek ways to improve and enhance the concierge program to exceed resident expectations.
13. Maintain a thorough knowledge of the surrounding area to provide residents and guests with recommendations and information.
14. Monitor and assist with package deliveries, mail distribution, and other administrative tasks as needed.
15. Adhere to all company standards, policies, and procedures to maintain a high level of professionalism and service excellence.

According to JobzMall, the average salary range for a Lead Concierge in San Francisco, CA, USA is between $45,000 and $70,000 per year. This may vary depending on the specific company, location, and level of experience of the individual. Additionally, factors such as bonuses, benefits, and commission may also impact the overall salary for this position.

Greystar provides world-class service in the multifamily real estate business. Our innovative business model integrates the management, development and investment disciplines of the multifamily industry on international, regional and local levels.