Lead Concierge

Welcome to Greystar Real Estate Partners, where we are dedicated to providing exceptional living experiences for our residents. As the Lead Concierge, you will play a crucial role in ensuring our residents' needs are met and their expectations are exceeded. We are seeking a highly motivated and customer service-oriented individual to join our team. If you are passionate about building relationships, solving problems, and creating a welcoming environment, then we want to hear from you. Join us in our mission to provide unparalleled service and make a positive impact on our residents' lives.

1. Greet and welcome residents and guests with a warm and friendly demeanor.
2. Serve as the main point of contact for all resident inquiries, concerns, and requests.
3. Build and maintain strong relationships with residents to ensure a high level of satisfaction.
4. Coordinate and manage all resident services, including package deliveries, maintenance requests, and reservations for amenities.
5. Ensure that all resident needs are met promptly and efficiently, and follow up to ensure satisfaction.
6. Handle difficult or challenging situations with professionalism and empathy.
7. Train and supervise concierge staff, ensuring they provide exceptional service and adhere to company policies and procedures.
8. Collaborate with property management to address resident concerns and improve resident experience.
9. Maintain a thorough understanding of the property's amenities, services, and local area attractions to assist residents and guests.
10. Keep accurate records of resident requests and maintain organized files for future reference.
11. Assist with planning and execution of resident events and activities to foster a sense of community.
12. Stay up-to-date on industry trends and best practices to continuously improve resident experience.
13. Conduct regular inspections of common areas to ensure cleanliness and maintenance standards are met.
14. Act as a liaison between residents and property management to resolve any issues or concerns.
15. Uphold the company's core values and maintain a positive and professional attitude at all times.

According to JobzMall, the average salary range for a Lead Concierge in San Antonio, TX, USA is $40,000 to $60,000 per year. This can vary depending on factors such as experience, industry, and specific job responsibilities.

Greystar provides world-class service in the multifamily real estate business. Our innovative business model integrates the management, development and investment disciplines of the multifamily industry on international, regional and local levels.