H&R Block

Field Telecom Technician

H&R Block

Fresno, CA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to H&R Block, where our mission is to help our clients achieve financial success through personalized tax and financial services. We are currently seeking a skilled and experienced Field Telecom Technician to join our dynamic team.As a Field Telecom Technician at H&R Block, you will play a crucial role in ensuring the smooth and efficient operation of our communication systems. You will be responsible for installing, maintaining, and troubleshooting telecommunications equipment and networks, providing technical support to our offices across the country.We are looking for an individual with a strong technical background and excellent problem-solving skills. The ideal candidate should have a passion for technology and a desire to provide top-notch service to our clients and team members. If you are a highly motivated and detail-oriented individual with a knack for troubleshooting, we encourage you to apply for this exciting opportunity.

  1. Install, maintain, and repair telecommunications equipment and networks across multiple H&R Block offices nationwide.
  2. Troubleshoot and resolve technical issues related to communication systems in a timely and efficient manner.
  3. Provide technical support to H&R Block offices and team members regarding telecommunications equipment and network-related concerns.
  4. Ensure all communication systems are functioning properly and efficiently to meet the needs of our clients and team members.
  5. Collaborate with other members of the IT team to implement new telecommunication technologies and systems.
  6. Conduct regular maintenance checks and updates to ensure the ongoing performance of telecommunications equipment and networks.
  7. Keep up-to-date with the latest telecommunication technologies and trends to make recommendations for improvement and efficiency.
  8. Communicate effectively with team members and clients regarding technical issues and solutions.
  9. Maintain accurate records of all telecommunication equipment, services, and maintenance.
  10. Adhere to all company policies and procedures regarding telecommunication equipment and network usage.
  11. Provide training and support to team members on how to effectively use telecommunication equipment and systems.
  12. Collaborate with external vendors and service providers to resolve complex technical issues.
  13. Ensure all telecommunication equipment and networks meet security and compliance standards.
  14. Monitor and report on the performance of telecommunication systems to identify and resolve any potential issues.
  15. Maintain a safe and organized work environment while working on telecommunication equipment and networks.
Where is this job?
This job is located at Fresno, CA, USA
Job Qualifications
  • Knowledge And Experience In Telecommunications Systems: A Field Telecom Technician At H&R Block Should Have A Strong Understanding Of Various Telecommunications Systems, Including Pbx, Voip, And Cloud-Based Systems.

  • Troubleshooting And Problem-Solving Skills: The Role Of A Field Telecom Technician Requires The Ability To Quickly Identify And Resolve Technical Issues Related To Telecommunications Systems. This Includes Diagnosing Problems, Implementing Solutions, And Testing For Functionality.

  • Experience With Cabling And Network Infrastructure: The Ideal Candidate Should Have Experience With Cabling And Network Infrastructure, Such As Ethernet, Fiber Optic, And Wireless Technologies. This Will Be Essential For Installing And Maintaining Telecommunications Systems At H&R Block Locations.

  • Customer Service And Communication Skills: As A Field Telecom Technician, You Will Be Interacting With Customers On A Daily Basis. Strong Customer Service And Communication Skills Are Necessary For Effectively Communicating Technical Information To Non-Technical Individuals.

  • Flexibility And Adaptability: The Ability To Adapt To Different Work Environments And Schedules Is Important For A Field Telecom Technician At H&R Block. This Role May Require Travel To Different Locations And Working Outside Of Traditional Business Hours To Accommodate The Needs Of The Company.

Required Skills
  • Network Security

  • equipment maintenance

  • Network troubleshooting

  • Equipment installation

  • Mobile Device Management

  • Voip Systems

  • Satellite Communications

  • Wireless Technology

  • Fiber Optic Cabling

  • Telecommunications Protocols

  • Cable Termination

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Teamwork

  • Active Listening

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Field Telecom Technician in Fresno, CA, USA is $44,000 - $70,000 per year. This can vary depending on the specific company, experience level, and additional skills and certifications.

Additional Information
H&R Block is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 5th, 2024
Apply BeforeMay 22nd, 2025
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About H&R Block

H&R Block, Inc., or H&R Block, is an American tax preparation company operating in North America, Australia, and India. The company was founded in 1955 by brothers Henry W. Bloch and Richard Bloch. As of 2018, H&R Block operates approximately 12,000 retail tax offices staffed by tax professionals worldwide.

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