Sr Director CRM Program Services

The Sr Director CRM Program Services at HCA Healthcare is a critical role in our organization, leading our customer relationship management (CRM) program to ensure our customers have the best experience possible. We are looking for a highly motivated individual to join our team and take our CRM program to the next level.The ideal candidate will have a minimum of 10 years of CRM program and services experience, with a strong technical background in customer relationship management, data analysis, and project management. Additionally, strong interpersonal and communication skills are also required, along with excellent problem-solving and organizational skills.If you have a passion for customer service excellence and are dedicated to creating the best customer experience possible, then we invite you to join our team and become an integral part of our success.

Responsibilities:

1. Lead the customer relationship management (CRM) program to ensure best customer experience
2. Develop and execute strategies to optimize customer service through the CRM program
3. Analyze customer data to identify trends and identify opportunities to improve customer service
4. Develop and implement CRM process improvements
5. Manage and mentor a team of CRM professionals
6. Implement best practices for customer service and CRM
7. Participate in customer service process improvements and initiatives
8. Develop policies and procedures to ensure customer service excellence
9. Monitor customer feedback and develop strategies for improving customer satisfaction
10. Liaise with internal and external stakeholders to ensure customer needs are met

According to JobzMall, the average salary range for a Sr Director CRM Program Services in Nashville, TN, USA is $115,000 to $170,000 per year. This range may vary depending on factors such as experience level, company size, type of industry, and location.

HCA Holdings, Inc. is a health care services company, which engages in operating hospitals, freestanding surgery centers and emergency rooms, and urgent care centers. It offers a full range of services to accommodate such medical specialties as internal medicine, general surgery, cardiology, oncology, neurosurgery, orthopedics and obstetrics, as well as diagnostic and emergency services.