Associate General Manager
Desk side Support Management. Manage Team that provide Incident Management, Request Services to our client SLA Management including Incident and Requests. Oversee Local desktop operations (Productivity, queue management, escalations, aged tickets, shift coverage, incident/request validation, general quality, Asset Tagging and Inventory Management ). Engage with Vendor delivering Field Services to 1300+ Branches. Customer Relationship Management. Regular meetings with Team and Client. Work with other members of the global management team in Desktop Support and Service Desk to enhance the delivery globally. Provide leadership to the Desktop Support Team including coaching as required.
7-12 years of relevant experience
Ability to work in a fast paced environment
Ability to work with other members of the global management team in Desktop Support and Service Desk to enhance the delivery globally.
Desk side Support Management skills
Customer Relationship Management
Program Management
Time Management
Queue management
Verbal communication
written communication
Adaptability
Detail Oriented and Organized
Multi-tasker
According to JobzMall, the average salary range for a Associate General Manager in 1 Evertrust Plz, Jersey City, NJ 07302, USA is $140,000 - $200,000 per year. This salary range may vary depending on the level of experience, qualifications, and other factors.
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HCL Technologies Limited provides software development and related engineering services. The Group's technologies utilize a variety of technologies, including Internet and e-commerce, networking, internet telephony, embedded software, ASIC/VLSI design and testing, satellite and wireless communications, and component based object technologies, including COM, DCOM and COBRA.
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