Customer Support Associate

Are you a people-oriented individual with a passion for providing excellent customer service? Look no further, as HCL Technologies is seeking a highly motivated and enthusiastic individual to join our team as a Customer Support Associate. This role requires someone with exceptional communication skills and the ability to handle customer inquiries and concerns with patience and empathy. If you have a strong customer service background and are looking for an exciting opportunity to grow and develop your skills, we would love to hear from you!

1. Provide exceptional customer service: The primary responsibility of a Customer Support Associate is to deliver outstanding customer service to all clients. This includes responding to customer inquiries and concerns in a timely and professional manner.
2. Handle customer inquiries and concerns: The Customer Support Associate will be responsible for addressing customer inquiries and concerns through various channels such as phone, email, and chat. This includes accurately documenting and tracking customer interactions.
3. Ensure customer satisfaction: It is the responsibility of the Customer Support Associate to ensure that customers are satisfied with the service they receive. This may involve providing solutions to customer issues and following up with customers to ensure their needs are met.
4. Demonstrate excellent communication skills: The ideal candidate for this role should have exceptional communication skills, both verbal and written. They should be able to convey information clearly and effectively to customers.
5. Maintain a positive and professional attitude: The Customer Support Associate should maintain a positive and professional demeanor at all times, even when dealing with difficult or frustrated customers. They should be able to remain calm and empathetic while addressing customer concerns.
6. Collaborate with team members: This role requires working closely with other team members to ensure a seamless and consistent customer experience. The Customer Support Associate should be able to collaborate effectively with team members to resolve customer issues.
7. Stay updated on product and service knowledge: The Customer Support Associate should have a thorough understanding of the company's products and services. They should stay updated on any changes or updates to ensure they can provide accurate information to customers.
8. Meet performance targets: The Customer Support Associate will be responsible for meeting performance targets set by the company, such as response time, customer satisfaction, and call resolution rate.
9. Identify and report customer trends: As the first point of contact for customers, the Customer Support Associate should be able to identify and report any trends or recurring issues to the relevant teams. This will help improve overall customer experience.
10. Continuously improve customer service processes: The Customer Support Associate

According to JobzMall, the average salary range for a Customer Support Associate in Frisco, TX, USA is between $34,000 and $51,000 per year. This can vary depending on the specific company, years of experience, and additional skills or certifications held by the individual. Additionally, some companies may offer bonuses or other benefits that could impact the overall salary.

HCL Technologies Limited provides software development and related engineering services. The Group's technologies utilize a variety of technologies, including Internet and e-commerce, networking, internet telephony, embedded software, ASIC/VLSI design and testing, satellite and wireless communications, and component based object technologies, including COM, DCOM and COBRA.