Specialist-CPG

To provide floor support for issue resolution under the supervision of a Team Leader. Handle esclation calls from tier 1 voice agents. Development training to the floor with focus on continuous improvement. Support the individuals providing real time support to achieve metrics pertaining to issue resolution / CSAT. Handle complaints calls from customers and calls escalated by tier 1 support agents to satisfaction (3.) Analyze variation in floor performance, take improvement actions wherever required and track improvement. Prepare reports for the team leader to analyze performance of the individuals

According to JobzMall, the average salary range for a Specialist-CPG in 11000 Regency Pkwy, Cary, NC 27518, USA is $25,000 - $89,000. This range can vary depending on the level of experience and qualifications of the individual.

HCL Technologies Limited provides software development and related engineering services. The Group's technologies utilize a variety of technologies, including Internet and e-commerce, networking, internet telephony, embedded software, ASIC/VLSI design and testing, satellite and wireless communications, and component based object technologies, including COM, DCOM and COBRA.