Partner Support Advocate

1 Heartland Way, Jeffersonville, IN 47130, USA

Full-TimeDepends on ExperienceMid-LevelHigh school or equivalent

Job Description

Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards. Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas. Begins to assist with high value calls to include but not limited to fraud and risk. Provides ad-hoc responses by utilizing more complex and robust green screens of client systems and established documentation and processes. Enters required data into client provided systems and databases. Occasionally collaborates with client to resolve card holder issues providing a more comprehensive problem identification and resolution to escalated issues.

Where is this job?

This job is located at 1 Heartland Way, Jeffersonville, IN 47130, USA

Job Qualifications

Typically Minimum 4 Years Relevant Experience
On phone customer service experience; Global Payments systems end user experience

Required Skills

Presentation skills
Time Management Skills
Teaching and training skills
Phone customer service

Soft Skills

Verbal communication
Problem solver
Written Communication Skills
Adaptability
Attention to detail and accuracy
Highly-Motivated Self-Starter
Multi tasker
Flexible Approach

Compensation

According to JobzMall, the average salary range for a Partner Support Advocate in 1 Heartland Way, Jeffersonville, IN 47130, USA is between $34,000 and $50,000 per year. This salary range varies depending on a number of factors including the candidate's experience, qualifications, and skill set.

Additional Information

Heartland Payment Systems is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedDecember 2nd, 2022

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

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