Order Management Representative
Are you passionate about providing exceptional customer service? Do you have strong organizational and multitasking skills? If so, we have an exciting opportunity for you to join our team as an Order Management Representative at Hershey! As an essential member of our organization, you will play a crucial role in ensuring timely and accurate order processing and delivery for our customers. We are looking for individuals who are detail-oriented, efficient, and able to thrive in a fast-paced environment. If this sounds like you, we encourage you to apply and become a part of our dynamic and growing company.
- Process and manage customer orders accurately and in a timely manner.
- Communicate with customers to provide exceptional service and address any inquiries or concerns.
- Collaborate with various departments to ensure efficient and effective order processing and delivery.
- Maintain accurate and organized order records.
- Monitor inventory levels and coordinate with production team to fulfill orders.
- Identify and resolve any issues or discrepancies in orders.
- Continuously improve and streamline order management processes.
- Meet and exceed individual and team performance goals.
- Keep up-to-date with product knowledge and stay informed on company policies and procedures.
- Maintain a positive and professional attitude while working in a fast-paced environment.
- Prioritize and manage multiple tasks to meet deadlines.
- Adhere to all company policies and procedures, including safety and cleanliness standards.
- Contribute to a positive and inclusive work environment.
- Assist with training and onboarding of new team members.
- Other duties as assigned by management.
Strong Organizational Skills: An Order Management Representative At Hershey Must Be Highly Organized And Able To Manage Multiple Tasks And Orders Simultaneously. This Includes Maintaining Accurate Records, Tracking Shipments, And Ensuring On-Time Delivery.
Excellent Communication Skills: Effective Communication Is Essential In This Role As It Involves Interacting With Internal Teams, External Vendors, And Customers. The Representative Must Be Able To Clearly And Professionally Communicate Order Status, Resolve Issues, And Provide Updates.
Attention To Detail: The Ability To Pay Close Attention To Detail Is Crucial In Order Management To Ensure Accuracy And Avoid Errors. A Representative Must Be Meticulous In Reviewing Orders, Invoices, And Shipping Documents To Ensure All Information Is Correct.
Customer Service Orientation: As The Primary Point Of Contact For Customers, An Order Management Representative Must Have A Customer Service Mindset. This Includes Being Responsive, Empathetic, And Proactive In Addressing Customer Inquiries And Concerns.
Knowledge Of Order Management Systems: Experience Using Order Management Software And Systems Is A Key Qualification For This Role. This Includes Proficiency In Microsoft Office And The Ability To Learn And Navigate New Systems Quickly. Knowledge Of Sap Or Other Erp Systems Is Also Preferred.
Data Entry
Inventory Management
Communication
Time Management
Product knowledge
Multitasking
Attention to detail
customer service
Order Tracking
Organization
Problem-Solving
Priorit
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Order Management Representative in Hershey, PA, USA is between $35,000 and $50,000 per year. This can vary depending on factors such as experience, education, and the specific company or industry. Some companies may also offer additional benefits and bonuses. It is important to research and compare salaries for similar positions in the area to get a better understanding of the average pay for this role.
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The Hershey Company, commonly known as Hershey's, is an American multinational company and one of the largest chocolate manufacturers in the world. It also manufactures baked products, such as cookies, cakes, milk shakes, drinks and many more.
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