Claims Administrator

Welcome to Hertz Car Rental, where we strive to provide exceptional service and support to our customers at every step of their car rental experience. We are currently seeking a skilled and organized Claims Administrator to join our team. In this role, you will play a vital role in managing and processing customer claims, ensuring fair and timely resolution. The ideal candidate will have a strong attention to detail, the ability to multi-task in a fast-paced environment, and a passion for providing exceptional customer service. If you are a driven and motivated individual with a desire to make a positive impact, we encourage you to apply for this exciting opportunity.

1. Manage and process customer claims in a timely and efficient manner.
2. Ensure all claims are handled fairly and in accordance with company policies and procedures.
3. Communicate with customers regarding their claims and provide updates on the status of their claim.
4. Review and analyze documentation to determine the validity of claims.
5. Work closely with the claims team to resolve any issues or disputes.
6. Maintain accurate records of all claims and related documentation.
7. Assist in developing and implementing new processes to improve the claims handling process.
8. Provide exceptional customer service to all customers, addressing any concerns or questions they may have.
9. Collaborate with other departments to address any customer service issues that may arise during the claims process.
10. Stay up-to-date on industry regulations and changes to ensure compliance with all legal requirements.
11. Maintain a high level of confidentiality when handling sensitive customer information.
12. Prioritize and manage a high volume of claims while maintaining accuracy and attention to detail.
13. Participate in team meetings and contribute ideas for improving overall customer satisfaction.
14. Other duties as assigned by management.

According to JobzMall, the average salary range for a Claims Administrator in Baltimore, MD, USA is between $45,000 and $55,000 per year. This can vary depending on factors such as years of experience, education level, and specific job responsibilities.

The Hertz Corporation is an American car rental company based in Estero, Florida. The company operates its namesake Hertz brand, along with the brands Dollar Rent A Car, Firefly Car Rental and Thrifty Car Rental.