Claims Administrator

Welcome to Hertz Car Rental, a leading provider of affordable and reliable transportation services. We are currently seeking a highly organized and detail-oriented Claims Administrator to join our team. As a Claims Administrator, you will play a crucial role in ensuring our customers have a positive experience by handling claims efficiently and accurately. If you are a self-motivated individual with a strong sense of accountability and excellent communication skills, we invite you to apply for this exciting opportunity. Read on to learn more about the qualifications and responsibilities for this role.

1. Manage and process all incoming claims, including but not limited to vehicle damage, accidents, and customer complaints.
2. Conduct thorough investigations to determine the validity of claims and gather all necessary documentation.
3. Communicate with customers, insurance companies, and internal departments to gather information and provide updates on claim status.
4. Maintain accurate and organized records of all claims and related documents.
5. Work closely with the claims team to develop and implement efficient and effective processes.
6. Ensure timely resolution of all claims and escalate any issues or delays to management.
7. Follow company policies and procedures to ensure compliance with internal and external regulations.
8. Provide excellent customer service by addressing and resolving customer concerns in a professional and timely manner.
9. Collaborate with other departments to identify areas for improvement and contribute to company-wide initiatives.
10. Stay updated on industry trends and changes in regulations related to claims processing.
11. Participate in training and development programs to enhance skills and knowledge related to the role.
12. Maintain confidentiality and handle sensitive information with discretion.
13. Represent the company in a positive and professional manner at all times.
14. Perform any other related duties and responsibilities as assigned by management.

According to JobzMall, the average salary range for a Claims Administrator in Houston, TX, USA is between $51,000 and $71,000 per year. This may vary based on factors such as experience, education, and specific job duties.

The Hertz Corporation is an American car rental company based in Estero, Florida. The company operates its namesake Hertz brand, along with the brands Dollar Rent A Car, Firefly Car Rental and Thrifty Car Rental.