Corporate Trainer

Welcome to Hertz Car Rental, where our team is dedicated to providing exceptional customer service and ensuring a smooth and enjoyable rental experience for all. As a Corporate Trainer, you will play a crucial role in shaping the skills and knowledge of our employees, ensuring they are equipped to provide top-quality service to our valued customers. We are seeking a motivated and experienced individual with a passion for training and development, a strong background in customer service, and a drive to continuously improve our team's performance. If you are a dynamic and results-driven professional with excellent communication skills, we invite you to join our team at Hertz Car Rental.

1. Design and develop training programs that align with company goals and objectives.
2. Conduct new hire onboarding and ongoing training for all customer service and rental staff.
3. Monitor and evaluate employee performance to identify areas for improvement.
4. Create and maintain training materials, manuals, and resources for employees.
5. Collaborate with department managers to identify training needs and develop customized training plans.
6. Utilize various training methods, such as classroom instruction, e-learning, and on-the-job coaching, to deliver effective training.
7. Provide feedback and coaching to employees to improve their customer service skills and ensure consistency in service delivery.
8. Stay updated on industry trends and best practices in customer service and incorporate them into training programs.
9. Conduct regular training evaluations and make recommendations for improvements.
10. Develop and maintain strong relationships with employees to understand their training needs and provide ongoing support.
11. Ensure compliance with company policies and procedures through training and reinforcement.
12. Assist in the development and implementation of customer service initiatives and programs.
13. Collaborate with other departments to ensure a seamless and positive customer experience.
14. Monitor and report on the effectiveness of training programs and make necessary adjustments to improve results.
15. Serve as a role model for exceptional customer service and professionalism within the organization.

According to JobzMall, the average salary range for a Corporate Trainer in Oklahoma City, OK, USA is $47,000 - $77,000 per year. This can vary depending on factors such as experience, education, and the specific company or industry the trainer works in. Salaries may also be higher for trainers who specialize in certain areas, such as leadership development or technology training.

The Hertz Corporation is an American car rental company based in Estero, Florida. The company operates its namesake Hertz brand, along with the brands Dollar Rent A Car, Firefly Car Rental and Thrifty Car Rental.