Rental Sales Agent
Welcome to Hertz Car Rental, where we pride ourselves on providing top-notch service and a wide selection of vehicles to meet our customers' needs. As a Rental Sales Agent, you will play a crucial role in our team by assisting customers with their rental needs and ensuring a positive experience from start to finish. To excel in this role, we are seeking individuals who are personable, driven, and have a passion for delivering exceptional customer service. If you are looking for a dynamic and rewarding career in the fast-paced world of car rental, we invite you to apply for the position of Rental Sales Agent at Hertz.
- Greet and welcome customers in a friendly and professional manner.
- Assist customers in selecting the appropriate vehicle for their rental needs.
- Educate customers on rental policies, procedures, and optional services.
- Process rental transactions accurately and efficiently.
- Resolve customer issues and complaints in a timely and effective manner.
- Maintain a clean and organized rental office and vehicle lot.
- Collaborate with team members to achieve sales and customer service goals.
- Continuously strive to improve customer satisfaction and loyalty.
- Stay up-to-date on industry trends and changes in rental policies.
- Adhere to company guidelines and standards for safety and security.
- Communicate effectively with customers, coworkers, and management.
- Complete administrative tasks such as filing, data entry, and record keeping.
- Promote and upsell additional products and services.
- Maintain a positive and professional attitude at all times.
- Attend trainings and meetings as required by the company.
Excellent Communication Skills: Rental Sales Agents Must Have Strong Verbal And Written Communication Skills In Order To Effectively Interact With Customers, Explain Rental Options, And Handle Any Issues That May Arise.
Customer Service Experience: Previous Experience In A Customer Service Role, Such As Retail Or Hospitality, Is Often Required For A Rental Sales Agent Position. This Ensures That The Candidate Is Comfortable Working With Customers And Providing A High Level Of Service.
Sales Experience: A Background In Sales Is Also Valuable For A Rental Sales Agent Job, As The Role Involves Upselling And Promoting Additional Services To Customers. Candidates With Experience In Sales Will Have A Better Understanding Of How To Effectively Sell Products And Services.
Knowledge Of Rental Car Industry: While Not Always Required, Having Knowledge Of The Rental Car Industry And Its Processes Can Be A Major Asset For A Rental Sales Agent. This Includes Understanding Different Types Of Rental Agreements, Insurance Options, And Vehicle Types.
Computer Proficiency: Most Rental Car Companies, Including Hertz, Use Computer Systems To Process Reservations And Rental Agreements. Therefore, Rental Sales Agents Must Be Comfortable Using Computers And Have Basic Proficiency In Programs Such As Microsoft Office.
Communication
Time Management
Multitasking
Attention to detail
Negotiation
customer service
Problem-Solving
up-selling
Conflict
Sales Techniques
Vehicle Knowledge
Reservation Management
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Rental Sales Agent in Denver, CO, USA is between $28,000 and $40,000 per year. However, this may vary depending on the specific company, location, and individual qualifications and experience. Additionally, rental sales agents may also earn commission or bonuses on top of their base salary.
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The Hertz Corporation is an American car rental company based in Estero, Florida. The company operates its namesake Hertz brand, along with the brands Dollar Rent A Car, Firefly Car Rental and Thrifty Car Rental.
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