Customer Engineer Support - Graduate

Are you a recent graduate looking to jumpstart your career in the technology industry? Do you have a passion for problem-solving and providing top-notch customer service? Join our team at Hewlett Packard Enterprise as a Customer Engineer Support - Graduate and put your skills to the test! In this role, you will have the opportunity to work alongside experienced professionals and support our customers in their use of our cutting-edge technology solutions. We are looking for individuals with strong technical knowledge, excellent communication skills, and a drive to continuously learn and grow. If this sounds like you, we would love to have you on board!

1. Provide technical support to customers using Hewlett Packard Enterprise technology solutions.
2. Troubleshoot and resolve customer issues in a timely and efficient manner.
3. Collaborate with experienced professionals to learn and develop new skills.
4. Maintain a high level of customer satisfaction by delivering top-notch customer service.
5. Continuously stay updated on the latest technology and products offered by Hewlett Packard Enterprise.
6. Communicate effectively with customers to understand their needs and provide appropriate solutions.
7. Participate in training and development programs to enhance technical knowledge and skills.
8. Document and report customer issues and resolutions for future reference.
9. Proactively identify potential issues and provide proactive solutions to prevent customer disruptions.
10. Follow company policies and procedures to ensure consistency and quality in customer support.
11. Develop and maintain strong relationships with customers to promote loyalty and retention.
12. Collaborate with other team members to share knowledge and improve overall team performance.
13. Take ownership of customer issues and follow through to ensure timely resolution.
14. Continuously seek opportunities to improve processes and enhance the overall customer experience.

According to JobzMall, the average salary range for a Customer Engineer Support - Graduate in Ra'anana, Israel is 8,000-10,000 ILS per month. This is equivalent to approximately $2,300-$2,900 USD per month. However, salaries may vary depending on the specific company and job responsibilities.

The Hewlett Packard Enterprise Company is an American multinational enterprise information technology company based in San Jose, California, founded on 1 November 2015 as part of splitting of the Hewlett-Packard company.