Support Manager

Hewlett Packard Enterprise is looking for an experienced and highly motivated Support Manager to join our team and provide support services to our customers. The ideal candidate for this position should be a problem-solver with excellent communication skills and a passion for delivering outstanding customer service. To be successful in this role, you will need to have a proven track record in managing customer service teams, a deep knowledge of the technology industry, and the ability to respond quickly and effectively to customer inquiries. We are looking for a Support Manager with the following qualifications:• Bachelor’s degree in Computer Science, Information Technology, Management or related field• At least 5 years of experience managing customer service teams• Proven experience in leading customer service initiatives• In-depth understanding of customer service best practices• Excellent communication and problem-solving skills• Ability to work under pressure and respond quickly to customer inquiries• A passion for delivering exceptional customer service• Ability to motivate and mentor teams• High level of organizational and time management skills If you are an experienced Support Manager with the qualifications mentioned above, we invite you to join our team and bring your enthusiasm, expertise, and dedication to our customers.

Responsibilities: • Manage customer service teams and ensure customer inquiries are responded to quickly and effectively • Lead customer service initiatives and implement customer service best practices • Motivate and mentor customer service teams to ensure high levels of performance • Develop strategies to improve customer service processes and customer satisfaction • Analyze customer trends and identify areas for improvement • Monitor customer inquiries and ensure customer service standards are met • Address customer complaints and escalate issues when necessary • Prepare reports on customer service performance and customer satisfaction • Maintain up-to-date knowledge of the technology industry and customer service trends.

According to JobzMall, the average salary range for a Support Manager in Spring, TX 77373, USA is $89,941 - $121,214 per year. This salary range is based on the job requirements and experience level of the Support Manager. The salary range may vary depending on the company and the location of the job.

The Hewlett Packard Enterprise Company is an American multinational enterprise information technology company based in San Jose, California, founded on 1 November 2015 as part of splitting of the Hewlett-Packard company.