Call Center Representative

Highmark Health is looking for a highly motivated and dedicated Call Center Representative to join our team. In this role, you will be the main point of contact for our customers in providing courteous, professional, and efficient service. You will be responsible for responding to customer inquiries, managing customer accounts, and providing answers to technical and billing inquiries in a timely manner. The ideal candidate for this position will have excellent verbal and written communication skills, a customer-focused attitude, and the ability to work in a fast-paced team environment. If you are enthusiastic, hardworking, and passionate about providing excellent customer service, we want to hear from you!

Responsibilities:

1. Respond to customer inquiries in a timely and professional manner.
2. Manage customer accounts and provide technical and billing assistance.
3. Maintain current knowledge of company policies and procedures.
4. Resolve customer complaints and resolve conflicts in a timely, courteous, and efficient manner.
5. Provide excellent customer service and support by utilizing strong problem-solving and conflict resolution skills.
6. Remain up-to-date on product knowledge and industry trends.
7. Maintain a positive, professional attitude in all customer interactions.
8. Record customer information accurately and in a timely manner.
9. Meet performance goals and objectives set by the company.
10. Collaborate with other team members to ensure customer satisfaction.

According to JobzMall, the average salary range for a Call Center Representative in Pittsburgh, PA, USA is $25,000 to $40,000 per year. The salary range may vary slightly depending on experience, qualifications, and the company hiring.

Highmark Inc. is among the largest health insurers in the United States and the fourth-largest Blue Cross and Blue Shield-affiliated company. Highmark and its diversified businesses and affiliates operate health insurance plans in Pennsylvania, Delaware and West Virginia that serve 5.2 million members. Its diversified health businesses serve group customer and individual health needs across the United States through dental insurance, vision care and other related health businesses. Highmark is an independent licensee of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield companies.