Client Service Representative

Highmark Health is looking for an enthusiastic Client Service Representative to join our team. This person must have a passion for providing exceptional service and be a team player. As a Client Service Representative, you will be responsible for ensuring that all client inquiries are handled efficiently and effectively. In order to be successful in this role, you must have excellent communication and customer service skills, as well as be highly organized and detail-oriented. If you have a positive attitude, a commitment to customer satisfaction, and the ability to build strong relationships, we want to hear from you!

Responsibilities of a Client Service Representative:

1. Respond to customer inquiries in a timely and professional manner.
2. Provide accurate information to customers about products and services.
3. Process customer orders, payments, and requests promptly and accurately.
4. Proactively identify customer needs and offer solutions.
5. Maintain up-to-date knowledge of products and services.
6. Develop and maintain strong customer relationships.
7. Identify and escalate customer issues as needed.
8. Follow up with customers to ensure satisfaction.
9. Track customer interactions and analyze customer feedback.
10. Follow all company policies and procedures.

According to JobzMall, the average salary range for a Client Service Representative in Pittsburgh, PA, USA is $28,000 to $37,000 per year. The salary range may vary based on experience level, industry, and specific job duties.

Highmark Inc. is among the largest health insurers in the United States and the fourth-largest Blue Cross and Blue Shield-affiliated company. Highmark and its diversified businesses and affiliates operate health insurance plans in Pennsylvania, Delaware and West Virginia that serve 5.2 million members. Its diversified health businesses serve group customer and individual health needs across the United States through dental insurance, vision care and other related health businesses. Highmark is an independent licensee of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield companies.