Hilton Hotels

Assistant Night Manager

Hilton Hotels

San Francisco, CA, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you a night owl with a passion for hospitality? Do you thrive in a fast-paced and dynamic work environment? Hilton Hotels is seeking an Assistant Night Manager to join our team and ensure the smooth operation of our hotel during the overnight hours. As the Assistant Night Manager, you will play a crucial role in providing exceptional guest experiences and overseeing the night team's performance. If you are a highly motivated individual with excellent organizational and leadership skills, we want to hear from you. Join us at Hilton Hotels and embark on a rewarding career in the hospitality industry.

  1. Oversee the smooth operation of the hotel during overnight hours, ensuring all guest needs are met and exceeded.
  2. Coordinate and direct the activities of the night team, including front desk staff, housekeeping, and security personnel.
  3. Provide exceptional customer service to guests, addressing any issues or concerns that may arise during the night.
  4. Ensure all hotel policies and procedures are being followed by staff, including safety and security protocols.
  5. Monitor and maintain inventory levels and order supplies as needed to ensure the hotel is fully stocked and prepared for guests.
  6. Train and develop new and existing staff members, providing guidance and support to ensure high-quality service delivery.
  7. Conduct regular inspections of the hotel to ensure cleanliness, maintenance, and safety standards are being met.
  8. Manage and resolve any conflicts or issues that may arise between staff members or with guests.
  9. Collaborate with other departments, such as food and beverage and maintenance, to ensure a seamless overnight operation.
  10. Assist in managing the budget and controlling expenses to meet financial targets set by the hotel.
  11. Keep accurate records and report any incidents or unusual occurrences to the General Manager.
  12. Stay updated on industry trends and best practices to continuously improve the guest experience and hotel operations.
  13. Uphold the values and standards of Hilton Hotels, promoting a positive and professional work culture.
Where is this job?
This job is located at San Francisco, CA, USA
Job Qualifications
  • Previous Experience In A Supervisory Or Management Role, Preferably In A Hotel Or Hospitality Setting.

  • Strong Customer Service Skills And Ability To Handle Guest Inquiries And Complaints In A Professional Manner.

  • Excellent Communication And Interpersonal Skills, As Well As The Ability To Work Well With A Team.

  • Knowledge Of Hotel Operations And Procedures, Including Front Desk, Housekeeping, And Food And Beverage Departments.

  • Flexibility To Work Overnight Shifts And Weekends, As Well As Availability To Handle Emergency Situations As Needed.

Required Skills
  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • Organizational Skills

  • Leadership

  • Conflict Resolution

  • customer service

  • Teamwork

  • Problem-Solving

  • Adaptability

  • DE

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Assistant Night Manager in San Francisco, CA, USA is $48,000 - $60,000 per year. This may vary depending on factors such as experience, location, and specific job responsibilities.

Additional Information
Hilton Hotels is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 21st, 2024
Apply BeforeMay 22nd, 2025
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About Hilton Hotels

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.

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