Assistant Night Manager

Welcome to Hilton Hotels, where we believe in creating unforgettable experiences for our guests. We are currently seeking a highly motivated and customer-oriented Assistant Night Manager to join our team. This role requires someone with a strong attention to detail, exceptional communication skills, and a passion for delivering exceptional service. If you have a background in hospitality, excel in a fast-paced environment, and are looking for a rewarding career opportunity, we invite you to apply for this position.

1. Greet and welcome guests to Hilton Hotels, ensuring a warm and hospitable atmosphere.
2. Assist the Night Manager in overseeing the operations of the hotel during the evening and overnight hours.
3. Provide exceptional customer service to guests, ensuring their needs and requests are met in a timely and professional manner.
4. Maintain a high level of attention to detail in all aspects of the job, from checking in guests to handling reservations and managing room assignments.
5. Communicate effectively with guests, colleagues, and other departments to ensure a smooth operation and guest satisfaction.
6. Handle and resolve any guest complaints or issues in a timely and professional manner.
7. Assist in managing the night audit and ensuring accuracy of all financial transactions.
8. Coordinate and supervise the activities of the night staff, including front desk agents, night auditors, and security personnel.
9. Monitor and enforce hotel policies and procedures to ensure the safety and security of guests and staff.
10. Assist in training and developing new team members to maintain high standards of service.
11. Maintain accurate and up-to-date records of guest information, transactions, and inventory.
12. Act as a liaison between guests and other hotel departments, ensuring all guest requests and needs are communicated and addressed promptly.
13. Continuously seek opportunities to improve and enhance the overall guest experience at Hilton Hotels.
14. Adhere to all company policies and procedures, including health and safety regulations.
15. Take on additional duties and responsibilities as assigned by the Night Manager or hotel management.

According to JobzMall, the average salary range for a Assistant Night Manager in Orlando, FL, USA is $35,000-$45,000 per year. This may vary depending on the specific company, industry, and level of experience.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.