Front Office Manager

Welcome to the world of hospitality at Hilton Hotels! Our team is looking for a dynamic and customer-centric Front Office Manager to join us in providing exceptional service and unforgettable experiences to our guests. As the Front Office Manager, you will play a crucial role in overseeing the front desk operations and ensuring that every guest interaction is a positive one. We are seeking a highly motivated individual with excellent communication skills, a strong attention to detail, and a passion for delivering top-notch service. If you are someone who thrives in a fast-paced environment and is dedicated to creating a welcoming and efficient front office, we want you on our team!

• Oversee all front desk operations and ensure smooth and efficient check-in and check-out processes
• Train and supervise front desk staff to provide exceptional customer service and maintain high standards of hospitality
• Handle guest inquiries, complaints, and requests in a prompt and professional manner
• Monitor and maintain inventory of front desk supplies, including key cards, stationery, and promotional materials
• Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure a seamless guest experience
• Create and implement procedures and protocols to streamline front office operations and improve guest satisfaction
• Conduct regular audits to ensure accuracy and consistency in front desk procedures and guest records
• Maintain a professional and welcoming appearance of the front desk area at all times
• Monitor and respond to online reviews and feedback, taking necessary steps to address any issues and improve guest satisfaction
• Stay updated on industry trends and standards to continuously improve the front office experience for guests.

According to JobzMall, the average salary range for a Front Office Manager in McLean, VA, USA is between $47,000 and $69,000 per year. However, this can vary based on factors such as the size and type of company, years of experience, and level of education. Some Front Office Managers may also receive bonuses or commission on top of their base salary.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.