Guest Service Agent

Welcome to Hilton Hotels, where we strive to provide exceptional service and unforgettable experiences for our guests. As a Guest Service Agent, you will be an integral part of our team, responsible for creating a warm and welcoming atmosphere for our guests. We are seeking an individual who is passionate about hospitality, possesses strong communication skills, and has a keen attention to detail. If you are a team player who thrives in a fast-paced environment, we would love to have you join our Hilton family.

1. Greeting and welcoming guests in a friendly and professional manner upon arrival at the hotel.
2. Providing excellent customer service by anticipating and fulfilling guests' needs and requests.
3. Assisting guests with check-in and check-out procedures, ensuring a seamless and efficient process.
4. Answering phone calls and responding to emails in a timely and courteous manner.
5. Handling guest inquiries and complaints with patience, empathy, and a willingness to resolve issues.
6. Maintaining a thorough knowledge of the hotel's facilities, services, and room types to effectively assist guests.
7. Processing payments and handling cash transactions accurately.
8. Collaborating with other hotel departments to ensure guest satisfaction and a smooth operation.
9. Promoting and upselling hotel services and amenities to enhance guests' experience.
10. Maintaining a clean and organized front desk area, including keeping up-to-date records and paperwork.
11. Adhering to Hilton brand standards and procedures to provide a consistent and high-quality experience for guests.
12. Communicating with team members and management to address any issues or concerns and improve overall guest satisfaction.
13. Participating in training and development programs to enhance job knowledge and skills.
14. Adhering to all safety and security protocols to ensure the safety and well-being of guests and employees.
15. Maintaining confidentiality and professionalism in handling guest information and hotel operations.

According to JobzMall, the average salary range for a Guest Service Agent in Beverly Hills, CA, USA is between $14 and $22 per hour. However, this can vary depending on factors such as experience, education, and the specific employer. Some Guest Service Agents may also receive additional benefits such as bonuses, tips, and commission. It is important to research and negotiate salary and benefits with potential employers to ensure fair compensation.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.