Front Desk Agent

Philadelphia, PA, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Welcome to Holiday Inn Hotels, where we strive to make every guest's stay a memorable experience. We are currently seeking a friendly and outgoing Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in creating a positive first impression and ensuring their needs are met throughout their stay. If you have a passion for hospitality and excellent customer service, we invite you to apply for this exciting opportunity.

Greet and welcome guests upon their arrival at the hotel.
Check guests in and out efficiently and accurately.
Provide excellent customer service by assisting guests with inquiries, requests, and complaints.
Maintain knowledge of hotel services, amenities, and local attractions to enhance guest experience.
Process payments and ensure accurate billing.
Communicate with other hotel departments to fulfill guest requests and ensure smooth operations.
Handle reservations and room assignments according to hotel policies and procedures.
Maintain a clean and organized front desk and lobby area.
Handle confidential and sensitive information with discretion.
Ensure guest satisfaction by promptly addressing any issues or concerns.
Promote and upsell hotel services and packages to guests.
Follow all safety and security procedures to maintain a safe environment for guests and employees.
Participate in training and development programs to continuously improve job knowledge and skills.
Adhere to all company policies and procedures.
Assist with any other duties assigned by the Front Desk Manager or Hotel Manager.

Where is this job?

This job is located at Philadelphia, PA, USA

Job Qualifications

Excellent Customer Service Skills: A Front Desk Agent At Holiday Inn Hotels Should Possess Exceptional Customer Service Skills, Including A Friendly And Welcoming Demeanor, Excellent Communication And Problem-Solving Abilities, And The Ability To Handle Difficult Situations With Professionalism.
Knowledge Of Hotel Operations: A Front Desk Agent Should Have A Good Understanding Of Hotel Operations, Including Check-In And Check-Out Procedures, Room Reservations, And Guest Services. They Should Also Be Familiar With The Hotel's Amenities And Be Able To Provide Information And Assistance To Guests.
Multitasking Abilities: As A Front Desk Agent, One Will Be Responsible For Handling Multiple Tasks At Once, Such As Answering Phone Calls, Checking Guests In And Out, And Responding To Guest Inquiries. Therefore, Strong Multitasking Abilities Are Essential For Success In This Role.
Computer Proficiency: A Front Desk Agent Should Be Comfortable Using Computers And Be Familiar With Common Hotel Software Programs. They Should Also Have Good Typing Skills And Be Able To Input And Retrieve Information Quickly And Accurately.
Attention To Detail: A Front Desk Agent Is Responsible For Accurately Recording Guest Information, Processing Payments, And Ensuring That All Guest Requests And Preferences Are Met. Therefore, Attention To Detail Is Crucial To Ensure A Positive Guest Experience And Maintain The Hotel's High Standards.

Required Skills

Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Cash Handling
Teamwork
Computer skills
Organization
Problem-Solving
Reservation Management

Soft Skills

Communication
Conflict Resolution
Leadership
Time management
creativity
Organization
Critical thinking
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Front Desk Agent in Philadelphia, PA, USA is $30,000 - $36,000 per year. This salary range may vary depending on the specific job duties, experience level, and location of the Front Desk Agent. Some Front Desk Agents may also receive additional benefits such as health insurance, retirement plans, and bonuses. Overall, the salary for a Front Desk Agent in Philadelphia is competitive and provides a livable wage for the cost of living in the city.

Additional Information

Holiday Inn Hotels is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJanuary 19th, 2024

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

Reposted

See an issue with this job? Report it to us