Loyalty Manager

Dallas, TX, USA

Full-TimeDepends on ExperienceSenior LevelMasters

Job Description

Welcome to Holiday Inn Hotels, where we strive to provide exceptional service and unforgettable experiences for our valued guests. We are currently seeking a dynamic and results-driven Loyalty Manager to join our team. As the Loyalty Manager, you will be responsible for developing and implementing strategies to retain and grow our loyal customer base. Your passion for customer service and strong leadership skills will be key in driving loyalty and ultimately, revenue for our hotels. If you are a highly-motivated individual with a proven track record in customer retention and loyalty programs, we invite you to apply and become a vital part of our Holiday Inn family.

Develop and implement strategies to retain and grow the loyal customer base of Holiday Inn Hotels.
Create and manage a customer loyalty program that aligns with the overall business objectives.
Analyze customer data and market trends to identify opportunities for improving guest satisfaction and increasing loyalty.
Collaborate with cross-functional teams to ensure that loyalty initiatives are effectively integrated into all areas of the hotel operations.
Train and motivate hotel staff to provide exceptional customer service and promote loyalty program benefits to guests.
Monitor and measure the success of loyalty initiatives and make necessary adjustments to ensure goals are met.
Conduct regular audits and analysis of loyalty program metrics to identify areas for improvement.
Develop partnerships and collaborations with external organizations to enhance the loyalty program and attract new customers.
Stay up-to-date with industry trends and best practices to continuously improve the loyalty program and customer experience.
Prepare and present reports to management on the effectiveness of loyalty initiatives and strategies.

Where is this job?

This job is located at Dallas, TX, USA

Job Qualifications

Bachelor's Degree In Hospitality Management Or Related Field
Excellent Communication And Interpersonal Skills, With The Ability To Build And Maintain Relationships With Customers And Team Members.
Minimum Of 3-5 Years Experience In Hotel Loyalty Program Management
Strong Understanding Of Customer Relationship Management And Loyalty Strategies
Experience In Developing And Implementing Successful Loyalty Programs

Required Skills

Data Analysis
Communication
Marketing Strategy
Sales
Negotiation
Budget management
customer service
Relationship Building
Brand management
Team Leadership
Problem-Solving
Loyalty Program Management

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
Critical thinking
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Loyalty Manager in Dallas, TX, USA is between $65,000 and $100,000 per year. This can vary depending on the size and industry of the company, as well as the level of experience and specific job responsibilities of the individual. Additionally, bonuses and benefits may also factor into the overall compensation for a Loyalty Manager.

Additional Information

Holiday Inn Hotels is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJanuary 19th, 2024

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

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