Reservations Manager

Welcome to Holiday Inn Hotels, where we strive to create unforgettable experiences for our guests. We are currently seeking a dynamic and experienced Reservations Manager to join our team. As the Reservations Manager, you will play a crucial role in ensuring our guests have a seamless and enjoyable stay by managing all aspects of our reservation system. If you have a passion for hospitality, excellent organizational skills, and a drive to deliver exceptional customer service, we want to hear from you! Join us in creating memorable moments for our guests at Holiday Inn Hotels.

1. Manage the reservations system: The primary responsibility of the Reservations Manager is to oversee the hotel's reservations system. This includes managing the inventory, rates, and room availability to ensure maximum occupancy and revenue.
2. Train and supervise reservations staff: The Reservations Manager will be responsible for training and supervising a team of reservations staff, ensuring they are knowledgeable and efficient in handling all guest inquiries and bookings.
3. Monitor and analyze reservation data: The Reservations Manager will be responsible for monitoring and analyzing reservation data to identify trends, optimize revenue, and make informed decisions about rates and inventory.
4. Coordinate with other departments: The Reservations Manager will work closely with other departments, such as front desk, housekeeping, and sales, to ensure a seamless guest experience and resolve any issues that may arise.
5. Implement and maintain reservation policies: The Reservations Manager will establish and maintain reservation policies and procedures to ensure consistency and accuracy in the reservation process.
6. Handle guest inquiries and complaints: The Reservations Manager will be the first point of contact for guest inquiries and complaints related to reservations. They must address these promptly and professionally to ensure guest satisfaction.
7. Collaborate with sales and marketing teams: The Reservations Manager will work closely with the sales and marketing teams to develop and implement strategies to increase bookings and revenue.
8. Stay updated on industry trends: The Reservations Manager must stay updated on industry trends and changes in the market to make strategic decisions and maintain a competitive edge.
9. Ensure data security and confidentiality: The Reservations Manager will be responsible for ensuring the security and confidentiality of guest information and credit card data in compliance with company policies and regulations.
10. Foster a positive work environment: The Reservations Manager will be responsible for creating a positive and productive work environment for their team, promoting teamwork, and providing ongoing support and feedback.

According to JobzMall, the average salary range for a Reservations Manager in Indianapolis, IN, USA is between $37,000 and $60,000 per year. However, this can vary depending on factors such as the size and type of the company, the candidate's experience and qualifications, and other benefits and bonuses offered by the employer. It is recommended to research the specific company and job listing for a more accurate salary range.

Holiday Inn is a British-owned American brand of hotels, and a subsidiary of InterContinental Hotels Group.