Welcome to Holiday Inn Hotels, where we believe in providing our guests with exceptional service and unforgettable experiences. We are currently seeking a talented and passionate Sommelier to join our team. As a Sommelier at Holiday Inn, you will have the opportunity to share your extensive knowledge and expertise in the world of wine with our valued guests. We are looking for someone who is not only knowledgeable but also enthusiastic, approachable, and dedicated to delivering top-notch service. If you have a passion for wine and a desire to create memorable experiences for our guests, then we want you to join our team.
- Greet and welcome guests with a warm and friendly attitude, creating a positive and welcoming atmosphere.
- Share extensive knowledge and expertise in the world of wine with guests to enhance their dining experience.
- Create and maintain a comprehensive wine list that offers a variety of options to cater to different taste preferences and budgets.
- Conduct wine tastings and provide recommendations to guests based on their preferences and food choices.
- Train and educate hotel staff on wine selection, storage, and serving techniques to maintain high standards of service.
- Maintain a thorough understanding of current wine trends and industry developments to continuously improve the wine selection and service.
- Ensure the proper storage and handling of wine to maintain quality and freshness.
- Work closely with the culinary team to develop food and wine pairing suggestions to enhance the guests' dining experience.
- Assist with maintaining inventory and ordering of wines to ensure availability and variety.
- Handle guest inquiries, complaints, and special requests related to wine with a professional and customer-oriented approach.
- Collaborate with other departments to organize special events, such as wine tastings and wine pairing dinners.
- Keep updated records of wine sales and assist in monitoring and controlling costs.
- Maintain a clean and organized work area, adhering to health and safety standards.
- Continuously strive to exceed guests' expectations and provide exceptional service that aligns with the hotel's brand and standards.
Extensive Knowledge Of Wines: A Sommelier At Holiday Inn Hotels Should Possess A Deep Understanding Of Different Types Of Wines, Including Varietals, Regions, And Production Methods. This Knowledge Is Essential For Recommending And Pairing Wines With Guests' Meals.
Professional Certification: Most Reputable Hotels, Including Holiday Inn, Require Their Sommeliers To Have Professional Certification From Recognized Organizations Like The Court Of Master Sommeliers Or The International Sommelier Guild.
Strong Communication Skills: A Successful Sommelier At Holiday Inn Hotels Should Have Excellent Communication Skills To Effectively Communicate With Guests, Colleagues, And Other Staff Members. This Includes Being Able To Explain Wine Selections And Pairings In A Clear And Concise Manner.
Experience In The Hospitality Industry: While Not A Strict Requirement, Having Experience In The Hospitality Industry, Particularly In Food And Beverage Service, Can Be Beneficial For A Sommelier At Holiday Inn Hotels. This Experience Can Provide A Better Understanding Of The Hotel's Operations And Guests' Expectations.
Passion For Customer Service: The Primary Role Of A Sommelier At Holiday Inn Hotels Is To Enhance Guests' Dining Experience Through Wine Recommendations And Pairings. Therefore, Having A Passion For Customer Service And A Desire To Create Memorable Experiences For Guests Is Crucial For This Job.
Inventory Management
Communication
Time Management
Multitasking
Attention to detail
customer service
Salesmanship
Menu Planning
Wine Knowledge
Tasting Techniques
Food Pairing
Communication
Conflict Resolution
Leadership
Time management
flexibility
Critical thinking
Organizational skills
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Sommelier in Philadelphia, PA, USA is between $40,000 to $80,000 per year. This can vary depending on factors such as experience, education, and the specific establishment or industry that the Sommelier is working in. Additionally, sommeliers may also receive tips and commissions, which can potentially increase their overall earnings.
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Holiday Inn is a British-owned American brand of hotels, and a subsidiary of InterContinental Hotels Group.
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