Customer Experience Professional

Are you passionate about providing exceptional customer experiences? Do you thrive in a fast-paced environment and enjoy problem-solving to meet customer needs? If so, Honeywell is seeking a driven and customer-focused individual to join our team as a Customer Experience Professional. As a key member of our customer experience team, you will play a vital role in ensuring our customers receive top-notch service and support. This position requires a strong attention to detail, excellent communication skills, and a commitment to delivering outstanding customer service. If you are ready to take your customer experience skills to the next level, we encourage you to apply today.

1. Responsible for providing exceptional customer experiences through various channels, including phone, email, and chat.
2. Act as the primary point of contact for customers, addressing their inquiries and concerns in a timely and professional manner.
3. Manage a high volume of customer interactions while maintaining a positive and customer-focused attitude.
4. Utilize problem-solving skills to resolve customer issues and find creative solutions to meet their needs.
5. Collaborate with cross-functional teams to ensure a seamless and efficient customer experience.
6. Maintain accurate and detailed records of customer interactions and follow-up actions.
7. Continuously seek opportunities to improve and enhance the customer experience.
8. Keep up-to-date with product and service knowledge to effectively assist customers.
9. Proactively identify potential issues or trends and escalate to the appropriate teams for resolution.
10. Adhere to company policies and procedures to ensure consistent and high-quality service delivery.
11. Contribute to a positive and collaborative team environment.
12. Maintain a high level of professionalism and empathy when dealing with challenging customer situations.
13. Participate in training and development sessions to further enhance customer service skills.
14. Meet and exceed individual and team goals for customer satisfaction and service level agreements.
15. Adhere to strict confidentiality and security protocols when handling sensitive customer information.

According to JobzMall, the average salary range for a Customer Experience Professional in Clearwater, FL, USA is $45,000 to $60,000 per year. This range may vary depending on the specific job position, experience level, and company. Some Customer Experience Professionals in Clearwater may earn higher salaries, up to $80,000 per year, depending on their qualifications and the company they work for. Factors such as bonuses, commissions, and benefits may also impact the overall salary for this role.

Honeywell International Inc. is an American multinational conglomerate company that makes a variety of commercial and consumer products, engineering services and aerospace systems for a wide variety of customers, from private consumers to major corporations and governments.