IT Service Desk Analyst

We are looking for an IT Service Desk Analyst at Houston Methodist who can help provide timely and efficient technical support to our staff and patients. The successful candidate must have a strong attention to detail, excellent communication skills, and the ability to work efficiently in a fast-paced environment. The ideal candidate is someone who is passionate about technology, customer service, and providing top-notch IT support. The IT Service Desk Analyst role is a great opportunity to use your technical skills and help Houston Methodist deliver the best care to our patients.

Responsibilities:

1. Provide timely and efficient technical support to Houston Methodist staff and patients.
2. Troubleshoot and resolve technical issues in a timely manner.
3. Monitor service desk tickets and respond accordingly.
4. Ensure customer satisfaction by providing high-quality technical support.
5. Maintain confidentiality and security of all patient and organizational data.
6. Provide prompt and courteous customer service.
7. Provide training and assistance to staff and patients on IT-related topics.
8. Install, configure, and maintain hardware and software.
9. Monitor and maintain system performance and security.
10. Develop and document IT service desk procedures and policies.

According to JobzMall, the average salary range for a IT Service Desk Analyst in Houston, TX, USA is between $43,000 and $63,000 per year. The salary range depends on the experience and qualifications of the employee.

Houston Methodist Hospital is the flagship quaternary care hospital of Houston Methodist academic medical center. Located in the Texas Medical Center in Houston, Texas, Houston Methodist Hospital was established in 1919 during the height of the Spanish influenza epidemic as an outreach ministry of Methodist Episcopal Church. Houston Methodist comprises eight hospitals, an academic institute, a primary care group, and more than 300 locations throughout greater Houston. The hospital has consistently ranked as "One of America's Best Hospitals" according to U.S. News & World Report. The hospital has earned worldwide recognition in multiple specialties including cardiovascular surgery, cancer, epilepsy treatment and organ transplantation. Houston Methodist System changed its official name to Houston Methodist in 2013.