IT Service Desk Analyst

Are you passionate about helping others with their technology needs? Do you thrive in a fast-paced, dynamic environment? If so, we have an exciting opportunity for you to join our team as an IT Service Desk Analyst at Houston Methodist. As an integral member of our IT department, you will be responsible for providing exceptional customer service and technical support to our employees. We are looking for individuals who possess strong problem-solving skills, excellent communication abilities, and a desire to continuously learn and grow in the IT field. If this sounds like the perfect fit for you, then we want to hear from you!

1. Provide technical support to employees: Respond to IT service requests in a timely and efficient manner, troubleshoot and resolve technical issues, and escalate complex problems to the appropriate team.
2. Deliver exceptional customer service: Maintain a positive and professional attitude while assisting employees with their technology needs, ensuring a positive experience for all users.
3. Monitor and track service requests: Utilize ticketing system to log all IT service requests, track progress, and ensure timely resolution.
4. Communicate effectively: Clearly and concisely communicate technical information to non-technical users, ensuring understanding and satisfaction with solutions provided.
5. Stay up-to-date with technology: Continuously learn and stay current with new technological advancements and systems, in order to provide the most effective support and solutions.
6. Collaborate with team members: Work closely with other members of the IT team to share knowledge and assist with complex issues, fostering a collaborative and supportive work environment.
7. Document processes and procedures: Create and update documentation for IT processes and procedures, ensuring accuracy and consistency in troubleshooting methods.
8. Provide training and support: Assist in training new employees on IT systems and procedures, and provide ongoing support and guidance to all employees on technology-related matters.
9. Maintain confidentiality: Adhere to strict confidentiality guidelines and handle sensitive information with care and professionalism.
10. Adhere to company policies and standards: Follow company policies, procedures, and standards to maintain a secure and efficient IT environment.

According to JobzMall, the average salary range for a IT Service Desk Analyst is between $45,000-$65,000 per year. However, this can vary depending on factors such as location, experience, and specific job responsibilities. Some IT Service Desk Analysts may earn up to $100,000 or more annually, particularly those with extensive experience and advanced technical skills. It is important to research the specific job market and industry for a more accurate salary range.

Houston Methodist Hospital is the flagship quaternary care hospital of Houston Methodist academic medical center. Located in the Texas Medical Center in Houston, Texas, Houston Methodist Hospital was established in 1919 during the height of the Spanish influenza epidemic as an outreach ministry of Methodist Episcopal Church. Houston Methodist comprises eight hospitals, an academic institute, a primary care group, and more than 300 locations throughout greater Houston. The hospital has consistently ranked as "One of America's Best Hospitals" according to U.S. News & World Report. The hospital has earned worldwide recognition in multiple specialties including cardiovascular surgery, cancer, epilepsy treatment and organ transplantation. Houston Methodist System changed its official name to Houston Methodist in 2013.